Nikki C. Email & Phone Number

El Cajon, California, United States

•Manage day-to-day administrative tasks, including answering phones, responding to emails, and handling correspondence.•Maintain office supplies inventory by checking stock to determine inventory level, anticipating needed supplies, placing and expediting orders for supplies, and verifying receipt of supplies.•Assist in human resources activities such as recruitment, onboarding, payroll and employee record maintenance.•Handle accounts receivable and accounts payable tasks, including invoicing, billing, and vendor management.•Support the production team with documentation, data entry, and record-keeping.•Collaborate with other departments to facilitate communication and streamline processes.•Assist in the organization of company events, meetings, and trainings.•Coordinating deliveries and management of shipment couriers, enhancing customer satisfaction and streamlining operations.

San Diego, California, United States

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San Diego, California, United States

•Implemented effective business strategies, processes, and procedures.•Successfully generated new sales leads in previously untapped territories.•Developed and maintained strong B2B relationships with senior community entities and realtors to expand service outreach.•Managed a team to ensure timely project completion and meet deadlines.•Created and analyzed sales analytics, while utilizing digital and in-person marketing tactics.

San Diego, California, United States

•Developed and managed CRM system, integrating software for enhanced sales reporting and analytics.•Successfully generated leads, nurtured relationships, and closed deals through inside sales efforts.•Acquired government contracts, demonstrating expertise in procurement processes.•Focused on building strong client relationships and vendor partnerships, while overseeing staff and coordinating industry event marketing.

Poway, California, United States

•Implemented B2B marketing strategies, generating leads and increasing client base.•Developed and implemented standard operating procedures (SOPs), optimizing workflow efficiency.•Provided training and oversight for staff, ensuring adherence to company standards and objectives.•Managed HR duties including time sheets, time off requests, PTO requests, and conducting annual employee reviews.•Demonstrated proficiency in inventory management, processing physician orders, and fulfilling compound prescriptions.•Coordinated deliveries and managed mail order service, enhancing customer satisfaction and streamlining operations.•Utilized PK Software and LifeFile to maintain accurate records and facilitate efficient processes.

•Led product development and B2B marketing initiatives to drive lead generation.•Oversaw HR functions, including hiring and training of staff, providing daily direction and support, and managing expenses.•Developed and implemented policies and procedures to ensure efficient operations and build strong business relationships. •Conducted insurance audits and handled prior authorizations.•Coordinated care among physicians, skilled nursing homes, and home health agencies to optimize patient outcomes.•Demonstrated expertise in managed care, sales, and software development, including successful beta testing and medication reconciliation.•Managed processing and customer service tasks such as handling supply orders, medication requests, and correspondence with facilities and physicians.

San Diego County, California, United States

•Managed prescription processing, phone systems, and data entry as a Sales Representative at University Compounding Pharmacy.•Handled third party billing, workers compensation claims, and coverage checks, ensuring smooth operations and patient satisfaction.•Developed and implemented SOPs for filing and organizing medical documents, improving efficiency and compliance.•Successfully managed the IVR system and DME billing, optimizing prescription refill processes.•Actively closed leads from outside sales representatives, consistently surpassing sales quotas while providing excellent customer service and product education.•Cultivated strong vendor relationships and ensured HIPAA compliance throughout all interactions.•Conducted on-site training for staff members, equipping them with the necessary skills to excel in their roles.

Certified Holistic Nutritionist, Holistic Health

Business Administration

Certification, Pharmacy Technician

Certificate of excellent attendance.

High School Diploma

Business Administration And Management, General