Nikki Crain Email and Phone Number

Customer Care & Service, drive sales through building authentic relationships with customers, assist customers on the showroom floor, accept and process current customers payments, assist and process current customer payments, assist with store sales by in store marketing, input customer information into the store computer for new lease agreements, update customer information into the store computer for new lease agreements, drive sales through building authentic relationships with customers, update customer information and account status, manage cash transactions with customers.Administrative AssistanceFile & maintain customer folders and records, answer incoming phone calls, maintain regularly mailing campaign, process order forms and references. Additional duties include maintain the appearance & organization of the customer transaction counter, assist in the maintenance of the showroom through cleaning, organizing & merchandising, and additional duties as assigned by management.

Oversee all office management, administrative, and bookkeeping functions supporting the President/Principal. Administer accounts payable/accounts receivable, journal entries, benefits administrator, sales and use tax, financial reporting, check processing, bank relations, banking for multiple business accounts and collections. Did monthly and yearly bank reconciliations. Interact with President to compile and process all tax documentation. Did monthly tax filings. Recommend equipment purchases and administrative processes to streamline office management and control costs. Directly communicate with customers to respond to inquiries and resolve issues. Compose correspondence, manage filing, and process mail. Invoiced all clients for payment. Updated and maintained vacation and employee records for all employees. Weekly management of timesheets for processing of payroll. Set up all health, dental, 401K, STD, LTD, Life and AD&D insurance. Prepared weekly QuickBook reports for the President. Worked closely with Project Managers to ensure all jobs did not exceed budget. Prepared weekly budget reports for Managers

Identified new business opportunities, secured customers, and negotiated contracts with large power companies across a four-state region, reporting to the President. Prospected services to management of potential client companies. Administered P&L statements, invoicing, payroll, deposits and petty cash. Maintained HR records, including salary/attendance reports and performance appraisals. Prepared expense reports/account summaries.