Nikki Cully Email and Phone Number

Erie, PA and Batavia, NY markets. Brands including: Hilton, Marriott, IHG, Best Western and Wyndham

-handled deposits, banking and drawers- repaired arcade machines - lead a staff of up to 40, trained, hired, and write ups if needed - customer service, and customer concerns - key holder, opened and closed the park

I have worked for Acord's Dairy Queen for the past several years and have been the assistant manager for the past three seasons. I always volunteer to work extra hours when we are short-staffed and I am always eager to take on tasks that go beyond my job description.- Assists in training of new employees- Manages employee performance during shifts, providing leadership and guidance to hourly staff during scheduled shifts- Provides customer service- Handles customer complaints, taking prompt and appropriate action to resolve problems- Oversees product quality- Handles sales of merchandise- Maintains ServeSafe standards and cleanliness - Maintains Dairy Queen standards- Assists in marketing campaigns

- Provided customer service- Assisted in product quality- Self supervision- Maintained cleanliness of guest areas - Served in teams and solo- Assisted in training new employees- Assisted in supervising employees

-Greet, check-in, and settle guest accounts-Ensured all service and Hilton standards are followed-Meet monthly up-sell goals by offering upgrade opportunities to guests-Consistently offer professional, friendly, and engaging service-Processed guest check-outs.-Performed cashier related functions like posting charges to guest accounts, raising paid out's, currency exchange,-Follows procedures for issuing and closing safe deposit boxes used by guests.-Works closely with the housekeeping department in the keeping room status reports up to date and coordinates requests for maintenance and repair work.-Performed cashiering tasks like bill / invoice settlement, posting charges to the guest, paid out's ,-Used proper mail, package, and message handling procedures.-Used suggestive selling techniques to sell rooms and to promote other services of the hotel.-Ensured safety for guests information and personal safety