Providing operations, project management, instructional design, editing, writing, creative, and QA services to clients including University of Southern California, ETS, Colibri Group, Macmillan Learning, Barrett Values Centre, Pearson, Aptara, and Springboard Content.Capabilities: improving productivity and efficiency via process improvement and implementation of new tools; design and development of learning solutions including analyzing source content to identify relevant information for instructional purposes; research such as academic, competitive analysis, fact-checking; content development and UX; performing quality checks for accuracy and effectiveness; sharp, reliable eye for design direction, copyediting, and adherence to brand and style guides.Accomplishments:- Developed 96 video scripts for Master’s of Science in Public Relations program in 2-month timeframe, a first for a single resource to accomplish.- Led development of online training for senior consultants that went out to a network of 7000+ Came in on time and under budget by 45%.- Spearheaded logo selection process for startup, led design & art direction resulting in positive & strong client feedback- Grew client startup team by successfully onboarding 4 new employees in a 3-month period- Introduced project management and meeting tools to facilitate closer tracking and communication at startup- Defined assessment metadata for 2000+ test items within aggressive 7-day deadline for globally-recognized client

Manage internal, matrixed, and external product development operations for rapid spin-up of product org tasked with the implementation of a blended learning model. Product backlog prioritization; budget, schedule, and status reporting; stakeholder communications; vendor pre-qualification and engagement.- In conjunction with small team, prototyped, piloted, and rolled out blended learning experience for 25-course Auto Diesel program with demonstrably improved student outcomes.- Rapidly designed and launched mentorship program pilot that evolved into UTI's first formal Student Support Coaching program.

Led the centralized and matrixed operations of all WGU Professional business needs including business development; research and experience operations; and service and support operations. Responsibilities included defining business processes, knowledge management, internal communications, and stakeholder management for WGU Professional.

Project manage key product initiatives; track & report on budgets; conduct research to support studies, presentations, and white papers; develop training; participate in external webinars; maintain inventory & tracking of software usage.- Minimized financial and operational risk for UX team thru 9-month contract operations role during supervisor's leave of absence.

Ran two external advisory committees -- the Learning Research Advisory Council (LRAC), comprised of international learning and educational policy experts and the Student Advisory Council, comprised of a nationally diverse group of higher education students -- which were instrumental in the release of Macmillan's Learning Science Foundations and Learning Models. Responsibilities included recruiting, onboarding, scheduling, fostering relationships, coaching, facilitating peer reviews, and managing budgets.

Strategic planning, resource allocation, department budget monitoring & reporting, systems compliance, process improvement- Led remote team of 15 through an 8-month global reorganization, ensuring continuity and enabling product team to deliver new digital products to market- Directed successful bid for first ever USDLA certification for a Pearson digital product- Introduced detailed management of $6M+ budgets, resulting in successfully launching, tracking, & completing initiatives on time and within budget

Led curriculum development team for Pearson's CourseConnect courseware product; interviewed, hired, and trained new team members.- Achieved annual savings of $15K through shortening courseware development process by 3 months and implementation of internal project management tool- Coordinated multiple teams, freelancers, and international vendors

Project managed development of Pearson's CourseConnect courseware product offering from content creation through to deployment & release. Reviewed materials for soundness of instructional design, consistency of style and rigor, continuity, and overall quality- Winner of SIIA’s CODiE Award for Best Postsecondary Learning Solution- Ensured adherence of all deliverables to learning goals and standards

Ensured the successful running of all aspects of a 5-day film festival (5,000+ attendees) from overseeing volunteers, to ticketing, box office, partnering with theater management, & delivering a positive experience for all attendees- Co-authored successful grant application, securing $9,000 from community arts organization

Developed curriculum based on ADDIE model; designed content according to UTI’s accelerated learning direction; facilitated subject matter expert review teams; developed design documentation.- Achieved $30K annual savings in printing and shipping through improvements to development process- Headed subject matter expert review teams to support and improve curriculum- Produced design documentation to ensure standards alignment

Primarily responsible for drafting Self Study Report for Higher Learning Commission (HLC) re-accreditation visit. Duties included identifying, obtaining, and organizing items of evidence; managing development of re-accreditation visit-related website including design direction and content authoring- Pinpointed key concerns from prior visits, enabling a targeted & effective response- Secured continued accreditation from Higher Learning Commission

Provided editing, curriculum development, and training services to universities and educational companies.- Produced high-quality results on tight deadlines- Grew sole-proprietor business while continuing to provide exemplary service to existing clients

Designed, developed, and delivered training for processes key to curriculum development. Administered access and permissions for key areas of company information management system; set up project workspaces and performed troubleshooting for user issues.- Improved service for students and instructors via collaboration with IT on design and development of custom UI for digital delivery of course materials.- Implemented unified and consistent curriculum development policies and procedures and training for 55+ employees.

Responsible for working with Instructional Designers, Web Designers, and Web Producers to create and organize instructional content for e-learning environments.

Project managed the on-time development, evaluation, and publication of General Studies curriculum for the areas of Humanities and Communication. Evaluated faculty to identify exceptional subject matter experts to collaborate on development and revision of curriculum, partnered with publishing reps to select the best textbooks to accompany courses.- Initiated database project to track curriculum-related information and generate reports; resulted in a key role developing a database for key stakeholder business units.

Project management of custom work, maintained client relationships, determined client needs/scope of projects, created reports, negotiated contracts, established strategic business relationships.- Exceeded first year revenue quota goal by 30%

Ensured efficient and timely development of quality training materials deployed into multiple product lines. Resolved all logistical matters in relation to production of training materials.- Led task force in the creation of a new Instructional Design model for modular content creation.

Supervised & trained Technical Editing team, planned budgets, IT liaison, resolved logistical production issues- Within four months of assuming supervisory responsibilities, successfully restaffed 6 out of 7 positions (restaffed due to promotions, resignations, and department expansion). Supervised up to 11 employees.- Led project team to regional Society for Technical Communication award for Excellence on Access 95: Introduction to Application Development.- Established yearly goals for each direct report and guided them in their career growth, fostering accountability, responsibility, and sense of ownership.

Established & maintained client relationships; determined project scope; managed custom work projects; created sales and project status reports.- Initiated and completed full revision of in-house Formatting Guide.- Selected to work on custom project for major client, which included additional responsibilities such as technical writing, observing pilot classes, and incorporating client feedback.- Implemented archival system for final products, created database to track archived products, and organized storage system.- Promoted to Technical Editor II after 7 months as a Technical Editor I. Promoted to Senior Technical Editor I after 13 months of employment.