Nikki Dodsworth Email & Phone Number

Long Eaton, Gb

Long Eaton, Gb

Nottingham, England, United Kingdom

Nottingham, England, United Kingdom

Investigate, analyse and resolve data quality issues which hinder the successful execution of the sale to registration process Proactively identifying error trends and implement effective resolutions to correct erroneous data. Monitor staff performance and effective manage performance to ensure compliance and efficiency targets are achieved. Provide support to team members to ensure staff development is achieved. Provide an escalation point for the team to ensure resolution to outstanding issues with industry third parties. Impact assess external industry changes to determine the potential impact upon business process and system solutions. Manage the document and maintain of all related business processes. Proactive identification of process improvement, taking responsibility for the implementation of new/updated process. Maintain relationships with third party suppliers to develop robust processes between Utilita and other Energy Suppliers. Create performance reporting for key department matrices

Nottingham, United Kingdom

Improve service through client feedback and own ideas and assist with designing and implementing solutions. Collaborate with the Customer account manager to highlight improvement opportunities and actions to mitigate performance risk.Review contract level performance and understand the reasons for financial penalties and drive changes to improve.Support and resolve urgent customer escalations and issues.Use technical skills to complete root cause analysis to fix issues and develop solutions.Manage workflow prioritisation and deliver reporting to team.Query processing for external customers for escalated queries and data issues.Monitor performance against KPIs/SLAs and assess / change priority focus where required to ensure maximum productivity.Identify performance improvement opportunities within the operational area through engagement with key stakeholders and monitoring of performance measures.Analyse and develop process solutions to meet evolving operational demands.Capture and produce logic for data fixes in the system.Provide support and guidance to the back office team and customers during office hours through the use of shared mailboxes and conference calls.Process mapping, production of associated training guides and documentation.Implementing process changes and driving automation opportunities within area.Liaison with other 3rd parties to resolve larger Industry issue affecting SLA performance and compliance.Support the team with aspects of the external BSC Audit.Improve client engagement at an operational level by attending meetings to provide Subject Matter Expert insight and support.

Nottingham, United Kingdom

Facilitate the key aspects of external BSC Audit process, and support my colleagues with the scope and delivery of the overall audit which covers the Supplier/Data Collection/Data Aggregation/Meter Operator functions.Produce and analyse audit data provision to raise potential issues and confirm data validity prior to BSC Audit Site Visits.Identify potential BSC risks and issues across the wider business and provide internal monitoring of the status and impacts. User Acceptance Testing (UAT) for potential IT fixes.Internal stakeholder engagement across multiple sites, primarily with operational managers to ensure satisfactory resolution of formal BSC Compliance issues. External stakeholder engagement, primarily with Elexon (from a regulatory obligation perspective) and the BSC Auditor (from an external audit perspective). Resolution of BSC Compliance enquiries from internal colleagues and key external stakeholders (Elexon, BSC Auditor and other third party suppliers/agents).BSC Compliance sign off responsibility for all process maps/process guides across Data Collector processes.Define and complete internal BSC compliance checks against work completed by operational teams in order to identify breaches of relevant Industry Codes and ensure rectification plans are in place and adhered to where required. Provide reports to relevant Managers and stakeholders in order to ensure any training/process/system improvements are raised and embedded into the areas.Monitor settlement (RF) performance and conduct PARMS analysis.

Nottingham, United Kingdom

Multi skilled in Supplier /NHHDC processes– COS/Settlements/Metering/Read Validation/Flow rejectionsEACAA exceptions/rejection flow processing. Analysis of settlement data and processes to recognise system functionality issues and impacts of this to settlement performance.Make recommendations based on findings to improve data quality and support the wider business.Creation of process maps and process guides for area.Implementing changes in processes.Providing guidance and support to the section on BSC compliant procedures and adherence.Engaging with internal stakeholders in order to refine and drive improvement in settlement processes and performance.SQL script creation/reporting to produce work prioritisation outputs for area and identify trends in exception volume.Creating data reports for work streams to produce BAU/backlog priorities and manage team/individual performance.UAT – testing new processes within work stream to refine and roll out to the wider business.