Nikki Noble Email & Phone Number

Northampton, England, United Kingdom

I have successfully led the end-to-end implementation of several firmwide IT solutions, including a document management system, secure document sharing solutions, virtual signature software, a resource planning solution, and an IT Service Management (ITSM) solution. Additionally, I have played a pivotal role as a workstream lead in the implementation and enhancement of multiple ITIL-aligned processes. My experience also encompasses on-site transformation projects, device refresh initiatives, comprehensive training for IT applications across the business, and SQL database management.

Northampton, England, United Kingdom

Northampton, England, United Kingdom

Northampton, United Kingdom

Northampton, United Kingdom

- Responsible for Weekly, monthly and adhoc reporting across all services and systems to be provided to director level. - Looking at improving ways to report on our services and systems- Involved in improving our ServiceNow system to best fit all of our users- looking at trends and issues based on reporting- providing data and information on an adhoc basis to projects and teams to give a better understanding of how we are currently performing- working with the Portfolio management team to get an end to end view of our portfolio

Northampton, United Kingdom

Assisting service managers with reporting and service improvement plans including stake holder reviews of service.

Incident management to resolve internal IT issues using available resources and assigning work to support teams when required. Meeting targets in relation to measurements defined by the management team.Providing the best service possible to ensure branches IT systems are supported efficiently.

Education record

Activities and Societies: Head girl from 2008 - 2010, Responsible for managing the school council.

Education record