Creating user stories that can be used to develop code to build a new internal budgeting platform. Participated lean inceptions, grooming sessions and scrums using agile methodologies.

This role was to oversea and mentor the Team Leaders in the New Enquiries and Welcome Team to ensure they are highly functioning and performing teams in all aspects.

This team was responsible for qualifying clients for the service and booking appointments for clients to meet with a Personal Budgeting Speciailist. My role in this team was to ensure that the client experience throughout the first stages of the client enquiring with MyBudget was as seamless as possible. People leadership and managment, recruitment, managing business expectations and targets were some of the responsibilities of this role.

This team was responsible for the onboarding stage for new clients. My role in this team was to ensure that the client experience throughout the first stages of the client starting a budget was as seamless as possible. People leadership and managment, recruitment, managing business expectations and targets were some of the responsibilities of this role.

Driving a team to achieve call centre targets/Kpi's whilst ensuring that the highest level of customer service is maintainted at all times.

Single site management across a number of locations, this role was managing Telstra retail stores. Tasks included people leadership and management, recruitment, coaching and sales training, customer engagement, resolving customer complaints, money handling, contract compliance and handling to meet industry requirements, driving and achieving company targets (KPI).

This position involved managing clusters of up to 8 metro and regional based Telstra stores. Tasks included people leadership and managment, recruitment, sales training, driving sales results and achieving KPI, customer interactions and key stakeholder engagement.