Inbound Customer Service Representative
- Collected customer feedback and made process changes to exceed customer satisfaction goals.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services and company information.
- Answered constant flow of customer calls with minimal wait times.
- Recorded actions taken, issues resolved, and other account information to effectively manage customer accounts.
- Investigated and resolved customer inquiries and complaints quickly.