Nikki Evans Email & Phone Number

Remote

• Collected customer feedback and made process changes to exceed customer satisfaction goals.
• Offered advice and assistance to customers, paying attention to special needs or wants.
• Responded to customer requests for products, services and company information.
• Answered constant flow of customer calls with minimal wait times.
• Recorded actions taken, issues resolved, and other account information to effectively manage customer accounts.
• Investigated and resolved customer inquiries and complaints quickly.

Winston-Salem, North Carolina, United States

• Created comprehensive lesson plans using various methods
• Monitored and reported student progress and provided individual feedback as needed
• Developed assignments and curriculum according to school district and state guidelines
• Tutored students during lunch and after school to enhance understanding of difficult math topics
• Scheduled and completed one on one sessions with parents of struggling students to better understand how to support them
• Created interactive classroom materials using relevant approved systems

Master Of Business Administration (M.B.A.)

Bachelor Of Science (Bs), Education

Minor in Mathematics

Accounting

Relevant Coursework: Business Income Taxes, Business Finance, Accounting Software Applications (QuickBooks)

Accounting

Relevant Coursework: Principles of Managerial Accounting, Principals of Financial Accounting, Legal Environment of Business