Nikki Evans Email & Phone Number

Remote

• Collected customer feedback and made process changes to exceed customer satisfaction goals.• Offered advice and assistance to customers, paying attention to special needs or wants.• Responded to customer requests for products, services and company information.• Answered constant flow of customer calls with minimal wait times.• Recorded actions taken, issues resolved, and other account information to effectively manage customer accounts.• Investigated and resolved customer inquiries and complaints quickly.

Winston-Salem, North Carolina, United States

• Created comprehensive lesson plans using various methods• Monitored and reported student progress and provided individual feedback as needed• Developed assignments and curriculum according to school district and state guidelines• Tutored students during lunch and after school to enhance understanding of difficult math topics• Scheduled and completed one on one sessions with parents of struggling students to better understand how to support them• Created interactive classroom materials using relevant approved systems• Collaborated with other teachers and school administration to resolve behavioral issues• Worked with administrators on behavioral issues to support needs of students.• Kept classroom organized, clean, and safe for students and visitors.• Kept classroom environments consistent and focused on learning by establishing and enforcing clear objectives.• Assessed submitted class assignments, determined grades and reviewed work with struggling students to boost success chance.• Used tests, quizzes and other assignments to gauge students' learning and determine understanding of course materials.• Administered assessments and standardized tests to evaluate student progress.• Led interesting and diverse group activities to engage students in course material.• Sat in on classes of fellow teaching professionals to learn innovative methods for dispensing information to students.• Collaborated with specialists to meet needs of IEP and ESL students requiring extra support.

Master Of Business Administration (M.B.A.)

Bachelor Of Science (Bs), Education

Minor in Mathematics

Accounting

Relevant Coursework: Business Income Taxes, Business Finance, Accounting Software Applications (QuickBooks)

Accounting

Relevant Coursework: Principles of Managerial Accounting, Principals of Financial Accounting, Legal Environment of Business