Nikki Fitzpatrick Email & Phone Number

• Leading and establishing priorities for Customer Service Agents in assisting guests with travel needs at Alaska Airlines. Managing escalated customer concerns and special passenger arrangements while upholding the.
• Regularly selected to consult in the onboarding and training process for new hire Customer Service Agents
• Coached and trained Customer Service Agents in all areas of above-wing airline operation, including guest experience, baggage services, flight preparation and security compliance for domestic and international travel.
• Partnered with the station Employee Engagement Specialist to revitalize the internal employee recognition program to drive employee engagement and provide opportunities for initiative

Portland, Oregon Metropolitan Area

• Delivered a range of medical communications projects in various therapy areas; working independently as well as with a team to provide client solutions. Responsible for facilitating client meetings and account status.
• Developed new official statement of work documents and adjusted existing scopes with account led direction/partnership; utilizing multiple finance tools and templates ultimately leading to client approval
• Headed all financial support and project set-up by referencing statements of work and budgets and established official internal account processes and best practices for all Oracle related tasks
• Facilitated contract and invoicing practices for advisory boards and virtual round table meetings
• Managed Datavision communications for designated medical publications accounts and liaised with internal medical scientific services, HCPs and authors to ensure publications met regulatory standards and deadlines
• Orchestrated logistics related to offsite client conference presence from concept to post-production personalized to client needs; Secured conference sponsorship opportunities, meeting space, booth set up and.

Dallas-Fort Worth Metroplex

• Facilitated property showings for potential buyers and renters; Negotiated and arbitrated sales contracts in clients best interest. Promoted properties with ads, listings, and open houses.
• Curated an extensive database of trusted local lenders and vendors and confidently referred resources for client specific needs
• Collaborated with trusted lenders to host quarterly educational homebuyer seminars; providing resources and insight to first time home buyers and investors
• Founded a nationwide agent referral program through networking and recruiting credible real estate professionals which fundamentally contributed to the sales goals of myself and others

Education record

Successfully completed courses in: •Multimedia Storytelling and Editing •Marketing and Advertising Strategies •Digital Tools and Design.

Associate Of Science - As, Behavioral Sciences