Nikki Greguson Email & Phone Number

• Oversee the achievement and maintenance of agreed customer service levels and standards• Identify and implement strategies to improve quality of service, productivity and profitability• Plan, prioritize and delegate work tasks to ensure proper function of the department• Identify and address staff training and coaching needs • Coordinate with other internal departments to ensure customer requests, comments or complaints are addressed in a timely fashion

• Processed orders, election forms and requests related to product and service requirements• Provided basic technical and procedural phone support (Tier 1) for customers• Planned, prioritize and delegate work tasks to ensure proper function of the department• Tracked and maintained regular communications with internal and external customers to ensure contact and vital election information is current• Training of New Hire associates and continued team development• Coordinated with other internal departments to ensure customer requests, comments or complaints are addressed in a timely fashion

• Conducted audits of invoices and expense reports to ensure accuracy in reporting and submit for payment for internal customers. I.e. Regional Account Managers, Account Managers and Contractors• Assisted Director of Account Services with customer correspondence/communications• Used Synergy and Macola to tract project involvement through reporting of days• Acted as a liaison with Human Resources and other departments to ensure appropriate standards and polices are met• Coordinated and schedule meetings for Account Services Staff • Assisted in special projects for Account Service and other departments by managing progress and communications

• Coordinated training for PowerProfile EE classes• Trainer of PowerProfile EE for external and internal customers• Trainer of Hardware M100, AutoMark, iVo and 650• Participated in calls or meeting to discuss information relating to Training policy, procedures & strategies for statewide rollouts• Tracked and managed the training for statewide rollouts to ensure that training is completed to the full requirements of contracts

• Trainer of Retail Management Series-RMS III developed by MOHR Retail Learning Systems• Trainer for Creating Customer Loyalty courses developed by MOHR Retail Learning Systems• Scheduling responsibility for all classes• Offer Systems related classes• Track student participation• Participate in calls or meetings to discuss information relating to Training policy, procedures & strategies• Edit/Develop new training materials as necessary

• Conducted associate interviewing, monthly status progress and annual performance reviews• Responsible for Associate development through coaching and training• Ensured quality customer service through monitoring the floor regularly, talking to staff and customers and identifying or resolving issues.• Business Analysis through use of company systems to ensure maximum profits were met

Education record

Education record

Education record