Experienced Account Manager with over 20 years of success in managing high revenue accounts, cultivating strong relationships, and providing exceptional customer service. Skilled in collaborating with customers, agents, and executive leadership to create new directives and coordinate solutions. Adept in overseeing account bases for commercial communications solutions. Proven ability to be empathetic towards external customer needs while supporting internal customer objectives. Previous experience includes serving as a Senior Enterprise Service Account Manager and Quality Services and Escalation Representative.