Nikki Hardin Email and Phone Number

I lead a dynamic team in driving strategic communications for a statewide ERP system. Collaborating closely with module teams to identify system enhancements and knowledge gaps, creating and authoring communications and materials to facilitate understanding and effective use of the Cardinal HCM system. I oversee the critical review of information from various internal teams, ensuring consistent messaging through mass communications, webinars, newsletters, and collateral materials aligned with change management strategies and program objectives. Partnering with the Change Management Lead to guide and collaborate with external consultants, enhancing the Cardinal program’s website for a more efficient user experience and ensuring the delivery of targeted, relevant content.

Learning Management System Administrator and project lead for the Cornerstone On Demand (CSOD) training application, where I developed the LMS user experience to support the HCM project for approximately 140 Commonwealth agencies and over 200,000 learners. I ensured agency and locality readiness across three project releases and provided ongoing post-production support.I collaborated with team members and stakeholders to design a customized CSOD environment that addressed the training demands of the HCM project. This involved creating a user-friendly curriculum format to facilitate eLearning, Virtual, and In-Person Instructor-Led Training (V/ILT). I worked with project stakeholders to assess training effectiveness and identify gaps, recommending data-driven solutions based on agency-specific challenges and needs.

I prepared Commonwealth localities and supported the project team during the implementation of the PeopleSoft HCM application, serving as the primary advocate for the project to COVA localities. I collaborated with stakeholders to ensure their engagement and timely completion of project deliverables within scope. I assisted in resolving issues and concerns with locality stakeholders, effectively communicating these concerns to project leads and managers.I managed data collection and supported conversion tasks using Microsoft SharePoint, providing assistance to localities with task-related questions and concerns.

I was responsible for the administrative management of OEM partnerships, vendors, distributors, and subcontractors, including notable entities such as Cisco, Dell EMC, VMware, Veeam, Fortinet, Microsoft, and Adobe. My role involved tracking and reporting on compliance metrics for multiple partners and contracts.I managed new vendor onboarding, collaborating with finance, sales, and executive teams to integrate vendors and partnerships that supported our business strategy. As chair of the Technology Steering Committee, I aligned new technology offerings and partnerships with corporate strategy.I implemented training compliance plans for vendor and partner training requirements and worked with department managers to ensure personnel met certification standards. Additionally, I led all efforts for partner and vendor audits, ensuring program compliance and advancing strategic programs that complemented our business portfolio.

As a Procurement Specialist, I provided purchasing, tracking, and project coordination support within a high-volume IT VAR environment. I managed complex purchasing logistics to facilitate IT and structured cabling project delivery.I collaborated closely with Account Managers, Project Managers, and Inside Sales Representatives to ensure the successful execution of booked deals and adherence to project timelines. By building strong relationships with distribution channels and representatives, I effectively addressed and resolved issues impacting the business.I assisted the Procurement Manager in developing a new RMA process and refined existing procurement and tracking procedures to enhance efficiency. Additionally, I managed contract reporting for VITA cabling and IT contracts, as well as overseeing monthly subscription procurement and billing.

Provided comprehensive HR, accounting, and administrative support to a high-volume staffing agency. Partnered with executive management, sales managers, and recruiters to address staffing management issues and support general HR functions.Administered onboarding processes, including background checks, drug tests, I-9 forms, and other client-required documentation. Managed payroll for over 640 external employees, handling timecards, taxes, garnishments, and payroll adjustments.Served as Accounting Assistant to the CFO, overseeing invoicing, accounts payable/receivable, and weekly reconciliation. Acted as Benefits Administrator for 640 external employees, managing enrollments, compliance with regulations, and ACA reporting. Developed and implemented a new healthcare tracking and reporting system to ensure ACA compliance.Advised executive management and recruiters on employment and labor laws, tax issues, and regulations. Acted as a liaison to external contractors, addressing standard HR questions and issues.

As a Customer Service Associate, I provided comprehensive HR and administrative support to account managers, recruiters, and corporate partners within a high-paced environment focused on Government and Healthcare contracts.I managed new-hire and re-hire onboarding processes, including documentation, I-9 through E-Verify, background checks, drug tests, and conducted orientations in accordance with client compliance requirements. I administered payroll for 100-120 consultants and 20 internal employees, handling timecards, per diem, expenses, and tax information using PeopleSoft as the primary HRIS system. I gathered data from vendor management systems such as Fieldglass for accurate payroll processing.I coordinated consultant travel arrangements, managed reimbursements and expenses, and trained internal and external employees on benefits, contracts, corporate policies, and compliance. I acted as a liaison between the corporate office and branch offices, communicating new policies and procedures, and resolving inquiries related to hiring compliance, contracts, and invoicing.My contributions played a key role in the company achieving the 2013 Outstanding Compliance Award from Allegis Group Services at WellPoint with a 100% compliance score. The contingent labor program at WellPoint, which I supported, exceeded $148 million in spend and involved approximately 40 suppliers across more than 10 labor categories.

As a Management Trainee, I served as the primary rental agent for two high-volume branches. My responsibilities included executing rental contracts, selling rental insurance and pre-paid gas, and promoting rental upgrades.I marketed Enterprise Rent-A-Car to current and potential vendors, including auto dealerships, companies, and collision centers. By establishing a strong customer focus and handling personal inquiries, I became a preferred customer representative, contributing to increased customer satisfaction.I assisted branch managers in reorganizing operations to enhance administrative efficiency, overseeing receivables, bad debts, cash box management, deposits, refunds, and petty cash. I successfully salvaged and rebuilt relationships with three auto dealership vendors, resulting in increased profitability, branch growth, and a higher volume of contracts.

Coordinated with two attorneys to manage and process legal documents for approximately 400 accounts per month, focusing on collections. Drafted a variety of legal documents using Microsoft Excel and Word, and maintained communication via Outlook. Took on the responsibility of drafting all Default Judgment documents for an Arizona attorney, significantly enhancing personal efficiency and contributing to an increase in judgments granted in favor of the company.

Developed invaluable people skills, customer service expertise, and time management through years of experience in various restaurants and sports bars. My ability to think on my feet in high-stress environments honed my work ethic and decision-making skills, which have translated into successful marketing and customer service performance in a professional setting.