Nikki Hearn Email and Phone Number

Responsibilities are to maintain high-volume case load, to include conducting needs assessments that would determine eligibility for the In-Home Supportive Services Program. Additional duties include reading, analyzing, interpreting, and applying complex regulatory material, working effectively with multi-disciplinary team, analyzing situations accurately in order to adopt an effective course of action. Work with and communicate effectively with persons from a variety of social, cultural, and economic backgrounds, establish and maintain cooperative, effective working relationships with clients, fellow employees, other agencies and the general public, and interpret public social services programs to clients.

Provide individual and group supervision to case managers including individual counseling with probationers to promote accountability and treatment services, as well as providing trauma informed crisis intervention as necessary. Provide quality assurance practices as they relate to group fidelity, ensure thorough and accurate monthly reporting of progress and compliance of program services, and oversee assessments and treatment recommendations for probationers. Other duties also include data input and documentation of case managers as well as maintaining system of intakes and referrals in collaboration with probation. Additional responsibilities consist of working with Collaborative Courts (Re-entry Court) from a multidisciplinary team approach involving the court, attorneys, law enforcement, and Sacramento County Probation to address offenders’ complex social and behavioral problems.

Responsibilities include managing a large case load, supporting the site director with closely monitoring the Supportive Services for Veterans Families (SSVF) grant performance goals and objectives, supervise the SSVF and employment and training services staff, conduct intakes and income and eligibility assessments for SSVF program applicants. These responsibilities further include working with the homeless veteran population as well as, providing individual counseling and case management services to veterans with alcohol and other drug issues (AOD), chronic mental illness (CMI), Post Traumatic Stress Disorder (PTSD), Military Sexual Trauma (MST), Traumatic Brain Injury (TBI), and Human immunodeficiency virus (HIV). Other duties include working in collaboration with clinical staffing, Veterans Affairs Liaison, relapse prevention and AOD teams, in order to maintain treatment plans and the agencies therapeutic milieu. Further assigned duties also include coordination with other cooperating agencies such as, the California Department of Corrections, to include probation, and parole. The Sacramento Police Department, Sacramento Sheriff’s Department, Sacramento Superior Court, Child Protective Services (CPS), Sacramento Housing and Redevelopment Agency, the Department of Human Assistance, Sacramento Municipal Utility District (SMUD), Pacific Gas & Electric (PG&E), Sacramento Self-Help Housing, Sacramento Employment and Training Agency (SETA), Community Resource Project, Salvation Army, Volunteers of America, and other community resources based upon client need. Attend weekly clinical staffing meetings, community outreach as needed, and other duties as assigned.

Managed the Veterans Employment Assistance Program (VEAP) grant by assisting site director with closely monitoring performance goals and objectives as well as assisting with grant writing process. Other duties included supervising case management and employment services staff, and providing case management services to a diverse population of veterans, to include those with physical and mental disabilities, such as, Post Traumatic Stress Disorder (PTSD) and Traumatic Brain Injury (TBI), active and recovery substance abusers, and incarcerated or recently released prisoners in order to identify and place eligible veterans in certified employment and training programs, transitional housing, or 90-day drug and alcohol and mental health treatment facility. Also attended weekly clinical staffing meetings, and community outreach as needed.

Provided orientation and conducted intake and in-depth assessment of the physical, mental, and emotional health of individual clients to determine program suitability, job readiness, motivation and needs in order to determine eligibility of clients. Facilitated weekly client orientations and periodically, taught employment and training class on as needed basis. Duties also included working with a diverse population, including those with physical and mental disabilities, including Post Traumatic Stress Disorder (PTSD) and Traumatic Brain Injury (TBI), active and recovery substance abusers, and incarcerated or recently released prisoners.

Provided executive office administrative support for small business development office. Assisted President, Vice President, Contract Specialist and Project Manager with the development of new business and prepared contract and grant proposals for prospective accounts.

Provided basic office administration and operations management. Assisted branch manager with new agent recruitment; maintained basic human resource issues, agent licensing and contracts; performed escrow coordination; prepared real estate documents; conducted audits on realty and loan files; maintained Metro List Clerical account.

Provided basic administrative office support as well as continuous support to hard to reach developmentally disabled, chemically dependent, mentally unstable adults, as well as disabled seniors, homeless veterans, and persons with HIV/AIDS. Conducted assessments, facilitated weekly orientations and training classes for independent living community; made appropriate referrals to community resources according to client needs and assessment.