Human Resources Specialist
Current
Nov 2024 - Present
AeroLeads people directory · profile
Nikki Hebert Email & Phone Number
Operational Support Manager | Data Analysis, Customer Service Excellence
at
MaineGeneral Health
LinkedIn matched
✓ Verified May 2026
3 data sources
Profile completeness 86%
Current company
Role
Operational Support Manager | Data Analysis, Customer Service Excellence
Location
Clinton, Maine, United States
Company size
Who is Nikki Hebert? Overview
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Quick answer
Nikki Hebert is listed as Operational Support Manager | Data Analysis, Customer Service Excellence at MaineGeneral Health, a company with 1181 employees, based in Clinton, Maine, United States. AeroLeads shows a matched LinkedIn profile for Nikki Hebert.
Nikki Hebert previously worked as Human Resources Specialist at Mainegeneral Health and CEC Operational Support Manager at T-Mobile. Nikki Hebert holds High School Diploma from Skowhegan Area High School.
Company email context
Email format at MaineGeneral Health
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MaineGeneral Health
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Profile bio
About Nikki Hebert
In my most recent role at T-Mobile, my commitment to operational excellence has been the cornerstone of my career. With a focus on business strategy and data analysis, I've honed my skills in optimizing call center operations, implementing process improvements, and driving actionable insights to enhance performance.My time as a Business Support Analyst solidified my expertise in transforming complex data into strategic initiatives. Collaborating with senior leadership, our team has successfully addressed customer feedback, ensuring world-class service and streamlined interdepartmental coordination. My approach is always guided by a dedication to efficiency and the seamless integration of new products and processes.
Current workplace
Nikki Hebert's current company
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Mainegeneral Health
7 roles
Nikki Hebert work experience
A career timeline built from the work history available for this profile.
Cec Operational Support Manager
-Provided direct support to senior leadership by monitoring and analyzing key performance metrics, identifying trends, and providing recommendations to enhance performance and assist with strategy. -Expert in call center processes and procedures, metric methodology, identifying areas for enhancement or automation to streamline operations and improve.
Jul 2022 - Nov 2023
Business Support Analyst
-Conducted in-depth data analysis to identify trends, patterns, and opportunities. Translated data into actionable insights for decision-making.-Continuously monitoring calls to ensure experts and leaders were providing world-class customer service and adhering to policies/procedures and compliance. This included providing analysis to leadership on.
Apr 2016 - Jul 2022
Sr Rep, Telesales
Aug 2015 - Apr 2016
Sr Rep, General Care
-Assisted with leading a team of 15 customer service representatives in providing world class customerservice for inbound calls about billing, rate plan, sales and troubleshooting while achieving highperformance results.-Built relationships with agents and leaders to ensure a safe and fun atmosphere.-Provided support for agents when they had questions or.
Jun 2013 - Aug 2015
Rep, General Care
-Top performing customer service representative for several years within the enterprise.-Provided exceptional customer experience via inbound/outbound calls in a timely manner.-Built customer loyalty and value through effective account management, identifying appropriateadditional products, features, and services, and collecting past-due.
Sep 2007 - Jun 2013
Sporting Goods Department Manager
Jun 2000 - Jun 2007
Team & coworkers
Colleagues at MaineGeneral Health
Other employees you can reach at mainegeneral.org. View company contacts for 1181 employees →
AA
Alexis Austin
Colleague at Mainegeneral HealthWaterville, Maine, United States, United States
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DC
Dillihunt Christa
Colleague at Mainegeneral HealthAugusta, Maine, United States, United States
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BH
Brooke Heathco
Colleague at Mainegeneral HealthPortland, Maine, United States, United States
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RS
Rachel Sargent
Colleague at Mainegeneral HealthGardiner, Maine, United States, United States
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JC
Jessica Carroll
Colleague at Mainegeneral HealthJefferson, Maine, United States, United States
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MM
Mandy Moore
Colleague at Mainegeneral HealthWhitefield, Maine, United States, United States
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LC
Lyra Collard
Colleague at Mainegeneral HealthAugusta, Maine, United States, United States
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BP
Beltramini Paul
Colleague at Mainegeneral HealthBowdoinham, Maine, United States, United States
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WS
William Sears
Colleague at Mainegeneral HealthEast Winthrop, Maine, United States, United States
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VL
Vicki Lizotte
Colleague at Mainegeneral HealthFarmingdale, Maine, United States, United States
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Alexis Austin
Colleague at Mainegeneral HealthWaterville, Maine, United States, United States
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DC
Dillihunt Christa
Colleague at Mainegeneral HealthAugusta, Maine, United States, United States
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BH
Brooke Heathco
Colleague at Mainegeneral HealthPortland, Maine, United States, United States
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RS
Rachel Sargent
Colleague at Mainegeneral HealthGardiner, Maine, United States, United States
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JC
Jessica Carroll
Colleague at Mainegeneral HealthJefferson, Maine, United States, United States
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MM
Mandy Moore
Colleague at Mainegeneral HealthWhitefield, Maine, United States, United States
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LC
Lyra Collard
Colleague at Mainegeneral HealthAugusta, Maine, United States, United States
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BP
Beltramini Paul
Colleague at Mainegeneral HealthBowdoinham, Maine, United States, United States
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WS
William Sears
Colleague at Mainegeneral HealthEast Winthrop, Maine, United States, United States
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VL
Vicki Lizotte
Colleague at Mainegeneral HealthFarmingdale, Maine, United States, United States
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1 education record
Nikki Hebert education
FAQ
Frequently asked questions about Nikki Hebert
Quick answers generated from the profile data available on this page.
What company does Nikki Hebert work for?
Nikki Hebert works for MaineGeneral Health.
What is Nikki Hebert's role at MaineGeneral Health?
Nikki Hebert is listed as Operational Support Manager | Data Analysis, Customer Service Excellence at MaineGeneral Health.
Where is Nikki Hebert based?
Nikki Hebert is based in Clinton, Maine, United States while working with MaineGeneral Health.
What companies has Nikki Hebert worked for?
Nikki Hebert has worked for Mainegeneral Health, T-Mobile, and Walmart.
Who are Nikki Hebert's colleagues at MaineGeneral Health?
Nikki Hebert's colleagues at MaineGeneral Health include Alexis Austin, Dillihunt Christa, Brooke Heathco, Rachel Sargent, and Jessica Carroll.
How can I contact Nikki Hebert?
You can use AeroLeads to view verified contact signals for Nikki Hebert at MaineGeneral Health, including work email, phone, and LinkedIn data when available.
What schools did Nikki Hebert attend?
Nikki Hebert holds High School Diploma from Skowhegan Area High School.
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