Administrative Assistant and Boat Manager

• Maintained diverse client relationships on behalf of Core Team and CEO• Managed accounting processes: QuickBooks, Invoicing and Office Time• Prepared, implement and proof print materials

• Administered superior customer service and mentorship; Increased Enterprise Service Quality Index (ESQI) by six points in two months • Developed and maintain business relationships with diverse clientele• Managed and analyze corporate functions, cost control and growth• Implemented proper sales techniques to problem solving and conflict management

• Administered superior customer service and mentorship; Increased Enterprise Service Quality Index (ESQI) by six points in two months • Developed and maintain business relationships with diverse clientele• Managed and analyze corporate functions, cost control and growth• Implemented proper sales techniques to problem solving and conflict management

• Served as first point of contact for students, faculty, staff, employers and parents;directed to appropriate resources within the department • Assisted in organization and full operation of three departments in a multi-tasking environment • Processed confidential information: appointment making, scheduling, academic records and budgets• Trained and assisted incoming student workers of all front desk operations

• Trained student leaders on skill sets used to increase retention in beginning of academic year• Implemented goals to create sense of inclusion, inform of university resources • Empowered leaders to promote student to make wise choices as independent individuals

• Communicated university information to WSU student body and staff through web and print• Developed press releases, feature stories and web content • Planned, directed and coordinated special events (i.e. Annual Santa Event)• Documented past newspaper articles and archived online

• Trained new employees in fashion consultant position and merchandise knowledge• Handled cashier transactions and maintained store displays• Provided exceptional customer service while executing daily cashier transactions

• Updated confidential pricing throughout store and performed price lookups• Completed backup procedures and responded to district manager e-mails