Nikki Hickman Email and Phone Number

• Sales: Consistently exceed sales goals while maintaining a customer-focused mindset. Expertly identify customers’ needs and provide solutions by demonstrating an in-depth knowledge of product features and benefits. Effectively utilize upselling strategies.• Customer Service: Provide excellent customer service by listening and empathizing to build rapport and long-term relationships. Quickly and effectively address customer concerns and find solutions. Skillfully communicate through multiple channels with employees, vendors, and customers.• Inventory: Stay up to date on trends and attend markets to research new products and business opportunities. Utilize inventory software to increase profitability by optimizing stock levels. Create visually appealing in-store displays to attract customers.• Advertising & Marketing: Build brand awareness by crafting eye catching social media content and email campaigns. Drive sales to Serendipity Gifts’ website by creating engaging information, product descriptions and pictures.• Financial management: Responsible for daily cash flow, payroll, vendor payments and business taxes. Analyze sales data to create budgets, forecasts and identify opportunities.• Human Resources: Recruit, negotiate terms, hire, and train employees. Foster a positive work environment. Manage employee relations and resolve conflicts.

*Conceptualized and created a successful children’s ecommerce business. *Drove sales by leveraging online customer behavior knowledge.*Delivered outstanding customer service by providing excellent communication and optimizing the overall website user experience.

*Accurately created, entered, and revised sales orders. Responsible for make-goods of missed content.*Collaborated with sales department, traffic department and account executives to ensure client satisfaction.

*Operated teleprompter during live newscasts*Master Control operator*Recorded digital feeds

*Character generator Chyron operator during live broadcasts*Videotape manager