Answer phone calls from the guests to make or cancel hotel reservations.Ensure guest’s satisfaction by coordinate with all departments. Assist guest to access all hotel service including fax, mail and packaging.Responsible for bookkeeping duties; maintain cash draw, post charges, handle deposit.Arrange guests’ transportation needs, restaurants or entertainments reservation, and other local information.

Managed accurate cash register operations.Answered customer queries and completed required paperwork.Maintained clean and neat concession stand workspace.Performed various opening and closing duties on a daily basis.

Process guest arrivals and departures, including all necessary paymentsHandle & coordinate room assignments and pre-arrivalsHandle guests' concernsOffer referral for services and handle requests for informationHandle and store luggageAssist with the check-in and check-out of groups and toursAssist other departments as required