• Directs and energizes a team of 8 leaders and provides oversight to 250+ staff across 6 locations, driving operational excellence and fostering a high-performance culture through strategic, hands-on leadership • Leads key functional areas including Continuous Improvement, Customer Care, EHS, Installations, Planning and Orders, Project Management, and Quality Assurance teams, driving the successful execution of operational projects• Collaborates with key executive leaders on budgeting, headcount management, and resource allocation, actively making strategic adjustments based on financial plans and key metrics• Advances HR objectives by taking an active role in hiring, recommending staffing decisions, and enhancing talent development strategies to support facility growth and strengthen employee engagement• Builds and manages vendor relationships, enhancing capabilities and compliance, representing company interests in contract negotiations, and ensuring alignment with organizational goals• Contributes to strategic planning and execution for mergers and acquisitions by supporting due diligence, identifying capability gaps, and collaborating with senior leadership to secure buy-in and align strategies• Manages project execution by leading and assisting in project management, overseeing reporting activities, and ensuring successful project outcomes through effective collaboration and strategic oversight• Expertly reengineers processes and eliminates roadblocks using strong root cause analysis to streamline workflows, reduce costs, and implement standardized practices across production and repair operations• Partners with cross-functional business leaders to drive strategic initiatives, aligning goals and fostering shared accountability to accelerate business growth

• Provided visionary leadership across Finance, Customer Service, HR, Inventory Control, Order Fulfillment, RMAs, Technical Services, Shipping/Receiving, and Office Administration, achieving significant operational enhancements• Led and mentored a team of 15, guiding decision-making and ensuring effective leadership and performance across all areas, including daily problem-solving, cross-departmental coordination, and alignment with company goals• Oversaw a substantial budget, aligning financial resources with industry standards and organizational goals, while implementing cost-control measures and optimizing resource allocation to enhance operational efficiency • Directed Human Resources initiatives, including benefits administration, compliance reporting, recruitment, policy enhancements, and employee acquisition, aligning HR practices with company vision and goals• Managed the successful integration of an acquisition, overseeing critical components including ERP system adjustments, web redesign, and operational alignment to ensure seamless continuity • Spearheaded the transition to CSI Cloud Suite Industrial as Project Manager, guiding a team of 12 business process owners to optimize data accuracy and refine operational workflows• Administered bi-monthly payroll processing, handling complex elements such as commissions, bonuses, insurance deductions, and holiday pay, optimizing payroll accuracy and efficiency• Collaborated with the CEO and President on strategic planning, delivering insights into operational challenges, growth opportunities, and expansion strategies, driving informed decision-making through thorough research and analysis• Enhanced business processes by optimizing inventory management, sourcing cost-effective vendors, overseeing departmental projects, and providing guidance to managers for improved performance

• Managed operations and technical staff across Minneapolis and Toronto warehouses, directly leading a team of 10-15 across 3 facilities, promoting professional development, and ensuring alignment with KPIs• Regularly traveled to Toronto, Canada to implement new processes, oversee employee management, and build relationships with the sales team and local staff, fostering effective cross-border collaboration• Served as Project Manager for the Oracle ERP implementation, collaborating with Oracle consultants and internal project managers to drive system changes, training, troubleshooting, and testing • Leveraged lean methodologies to drive project execution and implementation, leading to substantial enhancements in operational efficiency, reduced costs, and improved overall performance• Actively engaged in day-to-day operations, including order processing and product shipping to drive process efficiency, remove operational roadblocks, and cultivate strong professional relationships with employees• Demonstrated a strong ability to establish buy-in across key areas, serving as a liaison between business units and leadership to expedite process improvements and increase profitability on a large scale

• Led a high-performing Customer Service team, mentoring staff on customer-focused strategies, driving high satisfaction and retention levels, and ensuring optimized RMA management to uphold exceptional service standards• Processed payroll and managed benefits enrollment, G/L transactions, Accounts Receivable, and Accounts Payable, delivering comprehensive financial oversight and ensuring GAAP compliance in partnership with the Accountant• Directed all marketing and business development initiatives, including contract applications, RFPs, and Tradeshows, while also rebuilding and managing company websites to enhance online presence and end-user engagement • Managed the GoldMine database, providing comprehensive training for new and current employees to ensure effective use and data accuracy• Developed and mentored employees, fostering their growth and aligning their development with company objectives to support long-term organizational success