I help organisations connect their products with their customers in person and online while they pursue excellence in business operations.I work with cross functional teams to unlock the potential of existing and new technologies, market forces and business partners, often in volatile and uncertain environments.Skilled at managing stakeholders from customers to the public, regulator & 3rd parties, vendors, boards and team-members, working across borders and time-zones.Fluent in the frameworks of finance, strategy, risk, product development, customer / human centred design, IT operations and strategy, IT and business architecture, adaptive leadership, complexity science and organisational culture transformation I connect parties to ignite and govern successful outcomes.Creating operational stability, sparking thought leadership, shaping digital customer & product strategy and positively influencing the organisational change and customer culture, I help to “shift the dial” rapidly. Zooming between long and short term, strategic and analytical thinking I am an active listener, committed to generative conversations and team performance that is greater than the sum of the parts