Nikki Maddox Email and Phone Number

• Responsible for recruitment, leadership and management of level 1 support team, setting objectives and targets , ensuring all HR & Health & Safety procedures are adopted and adhered to • Responsible for day-to-day operational performance and development, focusing on meeting customer satisfaction levels, process efficiencies and time and budgetary savings• Responsible for all day to day administrative tasks for the company• Own and oversee the production of necessary internal and… Show more • Responsible for recruitment, leadership and management of level 1 support team, setting objectives and targets , ensuring all HR & Health & Safety procedures are adopted and adhered to • Responsible for day-to-day operational performance and development, focusing on meeting customer satisfaction levels, process efficiencies and time and budgetary savings• Responsible for all day to day administrative tasks for the company• Own and oversee the production of necessary internal and customer-facing reports and documentation• Own and oversee the prioritisation, monitoring of progress and escalation of support issues with customers and suppliers as required • Develop team, encouraging client visits, attending internal and external training or other off site work as required• Provide out of hours support in line with agreed schedule• Manage and produce service APIs• Manage the issuing of client invoices and the collection of revenues• Develop strong relations as a trusted advisor with key personnel in Customer organisations• Other duties as required by the managing director Show less