Nikki Marsh Email & Phone Number

Non-Executive Director, RiskCo and RemCo member, Consumer Duty Board Champion, and qualified Executive Coach. A successful customer-obsessed business leader bringing over 30yrs of Customer Centricity, Digital transformation, and Marketing & Communications in Financial Services and Public Sector environments to the Board. Passionate about mutuals and purpose-led organisations.Actively seeking one quality Non-Executive Director role to complete existing NED portfolio. Ideally in a medium/large organisation, digital/omni-channel, financial services/consumer goods & services/business & professional services. Current portfolio consists of NED roles at Nest Corporation and Penrith Building Society. Previous experience as a Trustee for a Not-For-Profit organisation. Commercial & Operational Leadership:My cross-disciplinary leadership experience has resulted in delivery of significant revenue growth, cost efficiency, meeting regulatory requirements and enhancing engagement across key stakeholder groups.Customer experience:I am customer obsessed, thriving on embedding customer centricity into organisations, having developed strategies, operating models, tools, and capabilities that transformed customer satisfaction and operational efficiency underpinned by data and insights.Digital transformation:A change champion with experience of landing digital and operating model redesign enabling scale, efficiencies, and delivering compelling service user experiences.Marketing & customer communications:Innovative and strategic marketer with extensive experience of marketing senior leadership roles in B2B/B2C, private/public sector environments specialising in financial services and mutuals. Executive coaching & mentoring:Having experienced the transformative value of working with an executive coach myself, and feedback from my clients, I know the value coaching brings in helping organisations and individuals to thrive. By staying closely connected to the commercial world through my Non-Executive Director portfolio and Executive Committee career, I have a deep understanding of the dynamics and challenges of an Executive career. If you are interested in finding out more about executive coaching with me, please contact me for details or visit www.shine55.co.uk Key Board Skills:Financial services | Public sector | Consumer Duty | Customer Centricity & Experience | Digital Transformation | Marketing | Coaching and Mentoring | Continuous Improvement | Operating Model Redesign | Business Performance | Risk Management

Listed skills include Strategy, Digital Marketing, Direct Marketing, Marketing, and 20 others.