Experienced Product Owner. I manage three product backlogs by conducting market research for higher education solutions, identifying potential new products, features or functionalities, generating product requirements and maintaining the product backlog. I am responsible for determining specifications, production roadmaps, and defining requirements for each feature and writing detailed user stories. I am responsible for maximizing the value of the product resulting from the work of the development team. ● Followed Agile methodologies to deliver SaaS product releases for multiple product releases simultaneously. ● Surveyed, audited, interviewed and discussed work with clients directly to help determine meaningful use cases when story writing and delivering new features/functionality● Coordinated with Sales, Client Support, Client Services, Technology, Engineering and all other internal stakeholders to ensure every release was a success● Performed market research, competitive analysis and help present business cases for new product and features being introduced to the organizationAssociate Product Manager (February 2017- August 2018)Experienced Product Owner. Responsible for defining User Stories and prioritizing the Product Backlog to streamline the priorities needed while maintaining the conceptual and technical integrity of the features we develop and optimizing the value of the work the Development Team performs.Client Care Specialist (September 2014 - February 2017)Responsible for shaping the processes employed within the Customer Care department in order to maintain the highest level of responsiveness and excellence in customer service and support. I am responsible for the ongoing satisfaction of Acalog and Curriculog clients by interacting directly with them and with the close support from the technical, account management, implementation and training staff at Digital Architecture.