Nikki Morrow Email and Phone Number

Actively monitors and tracks Product Integrity trends and emerging or potential regulatory changes for all applicable areas of global product integrity support, including consumer product safety, regulatory compliance, chemical management, and quality systems; Implements strategies to mitigate emerging enterprise risks.

Lean subject matter expert responsible for leading strategic and operational efforts to realize, sustain, and extend investments made in business process initiatives; Developed corporate Lean process management capabilities and practices that yield immediate and long-term consumer and financial benefits for Hallmark; Responsible for enabling internal partners and senior leaders with process-centric behaviors to deliver reliable and predictable business results; Provided training and coaching to all levels of employees to create a Lean business system and problem solving culture; Ensured standard work and success on implementation deliverables.

Enabled success within the Mass Service Operations group by doing the following: Utilized Lean principles to drive improvement; Worked with key business partners to develop effective end-to-end processes; Utilized data and analytics skills to solve problems; Identified root cause of issues and find appropriate solutions; Led improvement projects in the field, internally, and across divisions to achieve business results; Provided technical leadership and support.

Facilitated creation or improvement of end-to-end processes using Lean concepts and methodologies; Aggregated relevant data for analysis and perform root cause problem solving; Responsible for developing, maintaining, improving, and standardizing Product Integrity data for internal and external use; Designed and implemented recommendations for corrective action.

Responsible for evaluating and directing product concept development with a focus on optimizing mass production while maintaining integrity of design; Developed job-level specifications in alignment with functional requirements, federal and state regulations, and industry standards; Served as key liaison with Creative, Product Development, and Supply Chain to facilitate processes from initial concept through production; Teamed with Design group to address and resolve issues impacting process capabilities, aesthetics, and costs; Facilitated and actively participated on multiple cross-divisional teams, conceptualizing and implementing over 40 strategic projects.

Developed and implemented quality systems in a manufacturing environment, which utilized multiple printing and packaging processes; Provided training one-on-one, at the department level, and at the plant level to ensure complete understanding of new and existing quality systems; Facilitated a Cost of Poor Execution reduction team and a Process Management team.

Sourced and purchased distributed I/T hardware and software for use within Hallmark, its subsidiaries, and its global entities.

Oversaw all aspects of quality in a manufacturing environment consisting of multiple printing and packaging processes; Worked cross-divisionally to help ensure product produced was consistent with all established quality standards.

Managed staffs of 20 to 40 people and oversaw production of multiple processes including Flexographic printing, Gravure printing, Prepress operations, and Wide-Web Tinting/Packaging.