Nikki Moyer Email & Phone Number

Colorado Springs, CO, US

• Work technical impairment escalations and trend impact reports for outages.
• Review available information and systems to determine appropriate course of action.
• Use available resources to test and trouble shoot to determine appropriate existing process or develop new process.
• Manage domestic and international telephony into company equipment, infrastructure and provisioning models for VOIP and TDM telephony.
• Work with multiple vendors for managing phone number inventories and service delivery tracking.
• Perform cost modeling associated with new product implementation or changes to existing infrastructure.

• Develop, documents, and monitor Global NOC processes and procedures library and maintain standards configurations and versioning controls.
• Monitoring of the global production environment, overnight on-call support as necessary in the event of a major incident.
• Assist in developing and publishing metrics and dashboards demonstrating the effectiveness of the regional and Global NOC functions.
• Effectively implement and perform disaster recovery processes.
• Contribute to the maintenance of the production environment of global real-time online conference system to maintain a high-availability target of 99.99%, continuously.
• Identify issues and perform break/fix processes to ensure the stable operation of the business.

• Process nightly reports to streamline next day business.
• Check and prepare equipment for next day business.
• Facilitate conference calls.
• Assist in other departments as needed.
• Assist with scheduling of Operators to calls.
• Assist with troubleshooting and technical projects as needed.

Bachelor Of Science - Bs, Cyber Security

Computer Software Engineering