Nikki Lelim Email & Phone Number

- Delivered daily guest services programs, facilitating gift card sales, providing mobility aids, and sharing retail/community information while promoting mall events.- Managed incoming inquiries via telephone and in-person, ensuring swift and accurate responses to maintain superior customer service standards.- Coordinated Security and Maintenance teams, swiftly addressing issues by effectively dispatching personnel through a portable radio system.

Calgary, Alberta, Canada

- Assist the Talent Acquisition Team with administrative tasks such as creating job postings, drafting offer agreements, interview scheduling and coordination between the team, internal hiring managers, and external candidates - Collaborate with team members to coordinate new hire onboarding processes and act as the liaison between incoming new hires and internal departments to help create a smooth onboarding experience - Manage the employee referral process - Liaise with third party services to manage background checks - Verify weekly new hire list and prepare onboarding plans

Calgary, Alberta, Canada

- Create engaging and impactful content for LinkedIn posts, showcasing our brand's unique value proposition and industry expertise.- Collaborate with the marketing team to assist with copywriting for various marketing materials, ensuring consistent brand messaging and tone. - Pilot a new project related to [brief description of the new platform/project], contributing to its successful implementation and gathering valuable insights.- Work closely with cross-functional teams to gather input, feedback, and information necessary for content creation and project execution.- Contribute ideas and solutions during brainstorming sessions, demonstrating an innovative and proactive approach to content and project development

Calgary, Alberta, Canada

- Conducted market research and analyzed current trends; created content on various social media platforms, such as Facebook, LinkedIn, Instagram, Twitter, and Pinterest.- Worked on the implementation of new marketing strategies and campaigns and generated monthly marketing reports on the results of campaigns.- Pro-actively participated in weekly team meetings and contributed to brainstorming and idea generation- Supported the marketing manager with any tasks as assigned- Interact and communicate with current/ potential clients in the areas of order entry, order shipment, and the logistics of sales transactions

- Conducting a nutritional assessment every month to ensure the current food list is consistent with the resident’s information- Interacting with residents daily to determine any changes in their diet or food preferences- Maintaining a clean work environment by washing dishes, mopping floor, and adhering the food and safety guidelines- Monitoring and restocking food inventory to prevent lack of food supply in the event of uncertain situations- Prepare and serve authorized food in the evening.

Calgary, Alberta, Canada

- Assisted customer interactions and potential issues professionally while fulfilling all retail associate’s duties including sales, fitting room, merchandising, and inventory management- Building customer loyalty through fostering a stronger relationship by solving problems and answering questions to determine the needs of the customer - Directing customers to new clothing collections while also explaining the value of the product - Ensuring the store maintains an email capture of 60% and a conversion rate of 30% daily- Maintaining with product knowledge and new arrivals in the store and online to assure customers concerns- Supported the store visual by dressing mannequins according to our brand image and using new collections to entice customers - Trained and mentored new employees with cash register, customer service and fitting room- Maneuver around sales floor, fitting room, cash, and stockroom in a dynamic framework by handling the customer’s demands to drive results and deliver best-in-class service - Building customer loyalty through fostering stronger relationships by solving problems and answering questions to determine the needs of the customer

Calgary, Alberta, Canada

- Commended by management as an employee of the month for an excellent customer service - Executing all customer interactions to meet the daily goal with maintaining sales conversion rate of 30%- Performed with team to reach daily goals while operating cash registers, customer interaction, and inventory - Stock, replenish, and organize inventory to ensure the store is ready for customers

Calgary, Alberta, Canada

- Assist with putting up signage in a safe workplace to assure all signs are in accordance with the company’s demand- Discuss products, best uses, and any warranties or other customer concerns to demonstrate good customer service and gain customer satisfaction- Responsible for replenishing merchandise by guaranteeing the store’s shelves and display are properly stocked while ensuring all individuals safety

Calgary, Alberta, Canada

- Direct vehicles to appropriate parking areas in a busy environment delivering a great experience to secure surroundings.- Monitor and patrol parking lots to check for required permits in various climate to secure appointed area conditions and circumstances- Keeping traffic flow smoothly to secure safe roadway in a fast-paced environment to ensure safety for both employees and guests

Calgary, Alberta, Canada

- Operating cash register and bagging groceries in a dynamic environment to complete transactions with customers- Sharing product knowledge to customers in a variety of situations by carrying out an approachable manner for customers to be able to properly understand the merchandise - Maintain a clean environment to ensure safe and sanitary workplace

Calgary, Alberta, Canada

- Assisting customers in finding products they are looking for by walking them to the area to present good quality service and foster customer relationship- Ensuring the sales floor is easy to shop, in stock, signed, and organized to maintain a clean environment for a safe workplace- Assisting customers in a fast-paced environment providing above-and-beyond service to gain customer retention