Nikki Padilla Email and Phone Number

Experienced major airline Customer Service and operations manager with 7 plus years experience in the aviation industry in which four years have been in a Management capacity. Managed the Station Control Center functions at an airline Hub location to coordinate the flow of aircraft arrivals and departures. Interfaced with other operation organizations and Government entities to achieve optimum revenue, payload and service performance. Managed team of over forty, passenger agents who were assigned to perform, coordinate or communicate aircraft gate assignments, flight delay/equipment substitutions, passenger flight protection assistance, flight payload on local/connection information, aircraft weight and balance, aircraft ground movement, meal ordering, dispatch and crew desk tasks and other related station control duties. Complete staff scheduling and payroll responsibilities. Was responsible for flight delay decisions made within station operating guidelines and was the station’s primary liaison with System Operations Control and Flight Dispatch involving delays having system impact.

Managing all aspects of the bakery department which included overseeing staff of 15 employees.Organize staff schedules and staff duties, controlling and maintaining stock levels. Controlling high level of profit and maintaining waste levels within my department. Training and development of all staff members which included customer service, cash handling procedures, audits, supervise delivery team, and balance daily cash handling.

Provide superior customer service on a daily basis while supervising a staff of twenty team members.Regulatory monitoring of cash sales drops, food safety procedures, balance all shift revenue and safe.Opening and closing of facility with high level of company protocols. Responsible for coaching department team members, as well as all coaching, development and documentation per company protocol.