Nikki Panesar Email & Phone Number

United Kingdom

Deal with customer queries via phone, email or webchat providing clear, accurate and relevantinformation.• Ensure customers are satisfied with the company’s service or products as well as work withinternal and external partners to ensure.• Be the voice of the National Trust and provide customers with a high-class service, buildingrapport and trust.• Handle inbound calls and help customer with the processes for joining, renewing, donating,and gifting memberships.• Provide customers with information and advice on how to enjoy and explore the amazingplaces that National Trust looks after.• Capturing and updating customer data within the system.• Identifying and suggesting ways to improve the customer overall experience.

United Kingdom

Providing excellent customer service with a key focus on doing the right thing for eachcustomer.• Handling inbound calls and dealing with customer queries and resolving any complaints/ issuesthey may have.• Identifying vulnerable customers and adapting approach, providing additional support as andwhen required.• Handling escalated customer queries with empathy and integrity.• Takes ownership of customer issues, solves problems with key focus being on helping people.• Understanding and having the ability to learn about the different processes within a contactcentre environment.

Scotland, United Kingdom

Managing a busy daily workload across the letting portfolio, working as part of a small team to ensureall duties are met.• Develop and implement comprehensive strategies to enhance property value, including tenantsatisfaction initiatives, cost-effective maintenance programs, and capital improvementprojects.• Produce lease agreements, ensuring that the leasing strategies align with market conditionsand property objectives.• Maintain strong relationships with tenants, vendors, and key stakeholders to ensure ongoingcollaboration and satisfaction.• Conducting regular inspections and audits to ensure properties are well-maintained andcompliant with all regulations and codes.• Preparing and managing budgets for forecasting to analyse and optimise propertyperformance.• Solving complex tenant issues and disputes, providing resolutions that minimise legal risk.

Glasgow City, Scotland, United Kingdom