Nikki Panesar Email & Phone Number

United Kingdom

• Deal with customer queries via phone, email or webchat providing clear, accurate and relevantinformation.
• Ensure customers are satisfied with the company’s service or products as well as work withinternal and external partners to ensure.
• Be the voice of the National Trust and provide customers with a high-class service, buildingrapport and trust.
• Handle inbound calls and help customer with the processes for joining, renewing, donating,and gifting memberships.
• Provide customers with information and advice on how to enjoy and explore the amazingplaces that National Trust looks after.
• Capturing and updating customer data within the system.

United Kingdom

• Providing excellent customer service with a key focus on doing the right thing for eachcustomer.
• Handling inbound calls and dealing with customer queries and resolving any complaints/ issuesthey may have.
• Identifying vulnerable customers and adapting approach, providing additional support as andwhen required.
• Handling escalated customer queries with empathy and integrity.
• Takes ownership of customer issues, solves problems with key focus being on helping people.
• Understanding and having the ability to learn about the different processes within a contactcentre environment.

Scotland, United Kingdom

• Managing a busy daily workload across the letting portfolio, working as part of a small team to ensureall duties are met.
• Develop and implement comprehensive strategies to enhance property value, including tenantsatisfaction initiatives, cost-effective maintenance programs, and capital improvementprojects.
• Produce lease agreements, ensuring that the leasing strategies align with market conditionsand property objectives.
• Maintain strong relationships with tenants, vendors, and key stakeholders to ensure ongoingcollaboration and satisfaction.
• Conducting regular inspections and audits to ensure properties are well-maintained andcompliant with all regulations and codes.
• Preparing and managing budgets for forecasting to analyse and optimise propertyperformance.

Glasgow City, Scotland, United Kingdom