Nikki Pullen Email & Phone Number

Maple Valley, Wa, Us

Maple Valley, Washington, United States

As the owner/operator and sole employee for my own business, I have taken on a number of contracts assisting both large and small businesses with varying tasks to help support their professional needs.Some of these duties include:• Executive level administrative support for business owners and operators• Providing excellent customer service at all times via phone and email• Inventory tracking• Website development and maintenance• Social media publishing and… Show more As the owner/operator and sole employee for my own business, I have taken on a number of contracts assisting both large and small businesses with varying tasks to help support their professional needs.Some of these duties include:• Executive level administrative support for business owners and operators• Providing excellent customer service at all times via phone and email• Inventory tracking• Website development and maintenance• Social media publishing and correspondence with potential and current customers• Schedule maintenance for business owners and other upper level employees Show less

Bremerton, Washington, United States

At this well-established granite and tile shop with in-house fabrication, every day was a little different. Being able to quickly change direction, modify schedule, and multitask were incredibly important. Tasks included:▪ Helping customers to pick their perfect countertop/tile combination▪ Working with large balance sales, daily▪ Managing the schedule for our installers and fabricators around customer specifications and necessities▪ Managed weekly material purchase… Show more At this well-established granite and tile shop with in-house fabrication, every day was a little different. Being able to quickly change direction, modify schedule, and multitask were incredibly important. Tasks included:▪ Helping customers to pick their perfect countertop/tile combination▪ Working with large balance sales, daily▪ Managing the schedule for our installers and fabricators around customer specifications and necessities▪ Managed weekly material purchase orders as well as inventory count Show less

Tacoma, Washington, United States

Working at the iconic, historical Goldfish in beautiful Ruston, I was thrilled to work with an amazing team until the very last day that the business was open. Connecting with new people daily and ensuring a pleasant dining experience was always a joy. Day to day tasks included:▪ Keeping track of customer preferences and orders▪ Cash and credit transactions and till balancing▪ Maintaining an environment that led to new regular patrons▪ Regularly assisting the owner with… Show more Working at the iconic, historical Goldfish in beautiful Ruston, I was thrilled to work with an amazing team until the very last day that the business was open. Connecting with new people daily and ensuring a pleasant dining experience was always a joy. Day to day tasks included:▪ Keeping track of customer preferences and orders▪ Cash and credit transactions and till balancing▪ Maintaining an environment that led to new regular patrons▪ Regularly assisting the owner with payroll Show less

Port Orchard, Washington, United States

Working as the key support member of this startup tech company, I was able to utilize all of my previous experience to help launch this national social app. Duties included:▪ Exemplary attention to detail while app testing▪ Ample and timely internet research▪ Supervising our 8 person development team▪ Supporting my supervisors in day-to-day tasks

Bremerton, Wa

In this fast-paced Adult Outpatient mental health facility, I had a number of ever-changing duties to best support our clinicians. These included:• Scheduling/rescheduling patient appointments for two teams• Assisting with chart notations and client demographic updates• Preparing course binders for classes• Minute taking and distribution for important meetings• Accompanying clinicians on outreach work with clients• Maintaining a professional demeanor even in… Show more In this fast-paced Adult Outpatient mental health facility, I had a number of ever-changing duties to best support our clinicians. These included:• Scheduling/rescheduling patient appointments for two teams• Assisting with chart notations and client demographic updates• Preparing course binders for classes• Minute taking and distribution for important meetings• Accompanying clinicians on outreach work with clients• Maintaining a professional demeanor even in difficult or uncomfortable situations Show less

Port Orchard, Wa

I played a key role in the start up of this digital asset marketing company from the beginning. My organizational skills, copywriter skills, attention to detail, and experience in a start up allowed me to take on the management role of hiring, managing, and supporting the entire office staff. In addition to managing my own tasks of customer service and support as well as over seeing the digital creation of over 1000 wholesale product lines, I was also responsible for site QA and bug… Show more I played a key role in the start up of this digital asset marketing company from the beginning. My organizational skills, copywriter skills, attention to detail, and experience in a start up allowed me to take on the management role of hiring, managing, and supporting the entire office staff. In addition to managing my own tasks of customer service and support as well as over seeing the digital creation of over 1000 wholesale product lines, I was also responsible for site QA and bug management portal for the development team. Show less

Port Orchard, Wa

I played a crucial role in the start up of this digital asset marketing company. The focus of my essential duties included:▪ Hiring and managing an office staff of 6 members▪ Providing outstanding customer service▪ Drafting outgoing correspondence for supervisors▪ Site QA and bug management portal management

I was responsible for multiple roles as office manger and executive support administrator of this start up digital content management company. My duties included extensive product catalog data entry, process organization, customer service, report building, and setting up SOP for many of the work flow tasks that were part of this busy technology based company. We worked with inventory control, order entry, online marketing tools, and digital asset management of tens of thousands of wholesale… Show more I was responsible for multiple roles as office manger and executive support administrator of this start up digital content management company. My duties included extensive product catalog data entry, process organization, customer service, report building, and setting up SOP for many of the work flow tasks that were part of this busy technology based company. We worked with inventory control, order entry, online marketing tools, and digital asset management of tens of thousands of wholesale product images. I was lead copywriter and responsible for all product descriptions for web, social, and print marketing of each individual product. I standardized the department filing system so staff could easily locate information in any filing center.I was consistently praised by management for the quality and timeliness of reports, attention to detail, exemplary customer service delivery and team-player attitude.Promoted to Office Manager/Executive Assistant; March 2009 – April 2012Provided excellent customer service to clients, outbound and inbound call centerSupervised and trained staff of 6 employeesUpdated client accounts and information on a daily basisCreated databases and spreadsheets to improve inventory management and reporting accuracyComposed and drafted outgoing correspondence for direct supervisorsVerified and logged in deadlines for responding to daily inquiries and outlined the appropriate process and procedures necessary to fulfill and complete inquiriesTelecommuted for my last year of employment Show less

Port Orchard, Washington, United States

I started at this job as a part-time filing clerk, and spent the next few years working my way up to office manager. My duties included:▪ Updating client accounts and information while providing excellent customer service▪ Lead copywriter▪ Extensive product catalog data entry▪ Process organization

Responsible for providing excellent customer service for a busy inbound call center for business premier wireless customer accounts Duties included: Customer dispute resolution Account access review and management Bill review, assessment, explanations and adjustmentsExcelled at upselling of additional products