Customer Service Representative
CurrentVerified authenticity of documents and information to make sound decisions in issuances that comply with current laws, regulations and DOL procedures.- Performed supervisory reviews of enhanced driver’s licenses and identification cards to ensure compliance with current policies and procedures.- Utilized built knowledge to educate fellow team members on how to interpret/apply knowledge of agency policies, procedures, resources, and RCW’s.- Educated customers on how to utilize agency online services.- Collaborated with team members and leadership in creating best practice office policies and procedures for licensing issuance.- Regularly served as an acting supervisor on duty when managing travel offices and other members of the management team were not present.