Nikki Roberts Email and Phone Number
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Nikki Roberts phone numbers
With over 20 years of experience in point of sale (POS) technology, customer service, leadership, and operations, I am a seasoned executive who can deliver results and drive innovation in the hospitality industry. As the Senior Director Enterprise Solutions at Qu POS, I oversee the implementation, support, and optimization of our cloud-based POS solutions for enterprise clients across the country.I have a proven track record of streamlining business operations, reducing costs, increasing efficiency, and enhancing customer satisfaction. I am a certified network administrator and a process improvement expert, with skills in project management, help desk support, strategic planning, performance measurement, and staff development. I am passionate about creating value for our clients, partners, and team members, and empowering them to achieve their potential and goals.
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Senior Director Enterprise SolutionsQu Pos Jun 2022 - PresentArlington, Virginia, Us
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Director Of ImplementationQu Pos Sep 2020 - PresentArlington, Virginia, Us
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Vice President Of Client OnboardingAvit Dec 2019 - Mar 2020Tampa, Fl, Us -
Vice President Of Support ServicesDatum Technologies Llc Jan 2019 - Dec 2019Sarasota, Fl, Us• Served on the leadership team to develop and implement new processes and procedures, improvements around operational efficiency, resource and talent resourcing, selection and oversight of supporting technology, infrastructure and vision.• Managed and maintained the replacement our CRM system for tracking detailed information about all projects, opportunities and support.• Created Account Management Team to handle all customer relations and sales opportunities• Trained AM team on proper Quoting and Sales procedures to help drive and close opportunities.• Developed with AM team to create operational flow between Service and operational departments to provide the highest customer success• Consult with VCIO’s and support department on how to research and provide solutions best fit for each individual customer. -
Director Of ImplementationDatum Technologies Llc Aug 2017 - Jan 2019Sarasota, Fl, Us• Served as the primary point of leadership to oversee all project implementations, including client on-boarding, new Restaurant opening, Upgrades, IT infrastructure refreshes and ensure that Implementation department is provided with the structure, tools, and guidelines to support successful completions.• Developed menu management team to provide an internal department revenue that was once a cost center. Within 1st 6 months was able to take the department from cost center to profit able at 22%.• Identified opportunities during implementation to optimize client system performance, promote client programs, and grow client accounts, by analyzing customer needs and developing serves not currently provided. (example menu management, 3rd party vendor support, nationwide field service)
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Manager Of Professional ServicesSdcr Business Systems Mar 2015 - Jul 2017San Diego, Ca, Us• Managed a team of 20 spanning across 4 sub departments; Project Management (Multi-unit and SMB), Staging, Training, EMV Implementation.• Developed Install team within implementation department to provide additional service within the projects this increased project completions per month by 25%• Streamlined Staging process with procurement to increase the turnaround time reduce onsite setup and configuration. -
Executive Coordinator Of ServiceSdcr Business Systems Aug 2014 - Mar 2015San Diego, Ca, Us• Analyze and provide preliminary technology assessments to company departments for sales and service. • Assist in the development and implementation of new products by training sales and implementation teams on product knowledge and best practices.• Respond to customer correspondence, issues and inquires specific to escalations and multi-unit accounts needs.• Manage the Multi-unit Professional Service departments operations, scheduling, employee recruitment and training.• Maintain continuous communication with management, organizational development and supervisory team to develop and agree upon written goals and objectives, training, performance management and career development plans.
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Helpdesk ManagerSdcr Business Systems Aug 2013 - Aug 2014San Diego, Ca, Us• Developed strategic and tactical planning for Call Center operations, including revenue cost planning, management, expansion, etc.• Develop budgets, forecasts and implements management, administrative, and operational changes to positively impact the actual financial performance compared to budge, was able to create additional revenue by introducing billable revenue that could be conducted from inside support team.• By changing operational workflow, I was able to bring up SLA performance for 81% to 90% and also Handel larger volume of calls with same staff ‘s
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Pos ConsultantSelf Jun 2012 - Sep 2013
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Owner OperatorThe Cork Yard Wine Bar And Bistro Aug 2012 - Apr 2013
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Field Service ManagerSdcr Business Systems Jan 2011 - Jun 2012San Diego, Ca, Us• Develop performance measurement frameworks and facilitate feedback system to team members on issues such as customer service, communication, and technical skills, in order to enhance the quality of support delivered.• Participate in the development of a service level agreement and ongoing management of service level compliance.• Create and maintain a training program for increased business, customer service, and technical knowledge. • Manage a team of Field Service and Dispatch technician’s daily schedules, projects and personnel issues, along with conduct weekly meeting to discuss both departmental and cross departmental past, current and upcoming projects.• Manage incoming customer inquiries, complaints and concerns
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Sales CoordinatorSdcr Business Systems Nov 2009 - Jan 2011San Diego, Ca, Us• Support Sales Staff with current product knowledge of POS software and hardware that can be sold to potential customers.• Confer on implementation and installations for high profile customers and advanced product software for smooth transition and completion of Aloha POS systems.• Contact current customers for inside sales of advanced products, system security and system upgrades
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Project ManagerSdcr Business Systems Feb 2005 - Nov 2009San Diego, Ca, Us• Programs Aloha POS system for restaurants, bars, nightclubs, quick service businesses• Reviews project to determine time frame, funding limitations, procedures for accomplishing project, staffing requirements, and allotment of available resources to various phases of project.• Directs and coordinates activities of project personnel to ensure project progresses on schedule and within
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Point Of Sale ManagerJohnny Rockets Sep 2002 - Dec 2004Lake Forest, Ca, Us -
Staff SergeantUnited States Air Force Mar 1995 - Mar 2001Randolph Afb, Tx, UsComputer Network Specialist and Combat Communication
Nikki Roberts Skills
Nikki Roberts Education Details
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Cei - Computer Education InstituteNetwork Administration
Frequently Asked Questions about Nikki Roberts
What company does Nikki Roberts work for?
Nikki Roberts works for Qu Pos
What is Nikki Roberts's role at the current company?
Nikki Roberts's current role is Senior Director Engagement | Certified Network Administrator.
What is Nikki Roberts's email address?
Nikki Roberts's email address is mn****@****ail.com
What is Nikki Roberts's direct phone number?
Nikki Roberts's direct phone number is +194178*****
What schools did Nikki Roberts attend?
Nikki Roberts attended Cei - Computer Education Institute.
What skills is Nikki Roberts known for?
Nikki Roberts has skills like Pos, Customer Service, Customer Satisfaction, Hospitality, Help Desk Support, Technical Support, Restaurants, Team Building, Wireless Networking, Leadership, Restaurant Management, Troubleshooting.
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