Nikki Stopford Email and Phone Number
Nikki Stopford work email
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Nikki Stopford personal email
I have 25 years of experience in advocating and raising industry standards for consumers. I have expertise in consumer research, engagement, advocacy and publishing, and in the development of digital products and services. I have held executive leadership roles running successful digital and content-led consumer-facing businesses that have engaged and advocated for millions of consumers. I regularly feature in broadcast media advocating for consumers - including as part of the BBC Rip Off Britain consumer expert team.
Consumer Voice
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Co-Founder And CeoConsumer Voice Jan 2023 - PresentLondon, England, United KingdomThe UKs group claims community. Helping consumers get back what they’re owed from rule-breaking companies.
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Chair Of Bsi Consumer Forum And Member Of Bsi Strategy And Policy CommitteeBritish Standards Institute Jul 2021 - PresentBringing together consumer advocacy organisations, government departments, regulators and enforcement agencies to strengthen the consumer voice in standards by sharing emerging trends, data and insight.
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Chair Of Northumbrian Water'S Independent Customer Engagement PanelNwg (Northumbrian Water Group) Sep 2022 - Dec 2023An independent scrutiny committee working with Northumbrian Water to scrutinise the quality of its customer research and engagement to inform the 2024 price review plans for the delivery of sustainable water and wastewater services in Northumbria, Essex and Suffolk. -
Independent ConsultantSelf-Employed Mar 2022 - May 2023Working with commercial and non-profit organisations across regulated and non-profit sectors on making better use of research and data to improve consumer and customer experiences.
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Interim Chief Operating OfficerResolver Group Jul 2021 - Mar 2022London, England, United KingdomA digital tools, data and technology company working in consumer disputes, and largest complaints website in the UK. Covering for CEO while she was on maternity leave. Responsible for the development of consumer and business-focused data products and software services to deliver higher standards in complaints and dispute resolution. -
Associate Research FellowUniversity Of Sussex Jul 2021 - Mar 2022Brighton, England, United KingdomTechnological development and marketplace appetite for emerging digital technologies. The relationship between inventors, developers, manufacturers and end-users when developing new digital technologies. The employment consequences of the adoption of digital technologies in consumer supply chains. -
Innovation Research FellowUniversity Of Sussex Apr 2020 - Jul 2021Brighton, England, United KingdomBusiness-led innovation research on bringing environmentally-friendly digital technologies to market. Investigating product development, commercialisation, adoption and implementation of new environmentally-friendly digital technologies in consumer markets, and the impact on employment.
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Consultant (Customer Engagement Group)Uk Power Networks Jan 2020 - Mar 2022South Eastern Network AreaThe Customer Engagement Group has been established to challenge UK Power Networks on the development of its business plan for 2023-2028; holding the company to account for delivering a plan that meets the needs and is worthy of the trust of its customers, current and future. -
Group Director, Research And PublishingWhich? Mar 2017 - Mar 2019London, United KingdomStrategic leadership of Which? research and editorial content across home, money and public markets; editorial development, production and success of Which? Magazine and lifestyle products; research programme development and management across product testing, investigative research, and consumer research and science. 140 people and £11m budget. -
Group Director, ResearchWhich? Feb 2012 - Mar 2017London, United KingdomResponsible for strategic direction and delivery of high quality, impactful and innovative programmes of research and content – 90 people and £8m budget.
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Head Of Home, Health And EnvironmentWhich? Jul 2009 - Feb 2012London, United KingdomDesign and delivered research and testing programmes, and reviews and content, for which.co.uk, Which? and lifestyle magazines – team of 25.
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Head Of Services And Investigative ResearchWhich? Dec 2006 - Jul 2009London, United KingdomInvestigative and survey-based research and content covering shopping and food; telecoms; energy and environment; home improvements; and health and social care – team of 15.
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Lead For Patient-Focused, Accessible And Responsive CareCare Quality Commission Jun 2005 - Dec 2006London, United KingdomRan UK-wide deliberative research study on patient, carer and public views on standards for assessing health services. Led high-profile review of NHS complaints handling. -
Principal Health Researcher And WriterWhich? Mar 2002 - May 2005London, United KingdomLead health researcher, writer, health policy specialist and research manager. Media spokesperson.
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Senior Policy Advisor, HealthWhich? Jun 2000 - Mar 2002London, United KingdomPolicy research on human genetics and technological developments in health.
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Researcher/Senior ResearcherWhich? May 1998 - Jul 2000London, United KingdomResearching and writing on health issues for Which? and Health Which? magazines.
Nikki Stopford Skills
Nikki Stopford Education Details
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Ma In Critical Social Psychology -
Postgraduate Certificate In Health And Social Policy -
Bsc (Hons) In Psychology With Philosophy Minor
Frequently Asked Questions about Nikki Stopford
What company does Nikki Stopford work for?
Nikki Stopford works for Consumer Voice
What is Nikki Stopford's role at the current company?
Nikki Stopford's current role is Co-founder of Consumer Voice, a website and community that provides unbiased information directly to consumers about group claims happening in the UK..
What is Nikki Stopford's email address?
Nikki Stopford's email address is ni****@****h.co.uk
What schools did Nikki Stopford attend?
Nikki Stopford attended Lancaster University, London Metropolitan University, Lancaster University.
What skills is Nikki Stopford known for?
Nikki Stopford has skills like Copywriting, Publishing, Strategy, Social Media, Content Strategy, Digital Media, Research, Digital Strategy, Content Management, Marketing Communications, Strategic Communications.
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