Identifying and analyzing payment processing accounts for potentially threatening the financial position of commercial and industrial companies related to public or private corporations/organizations along with small businesses.

Respond to members online banking needs by responding to their messages. Assist with new accounts new members needing to become familiar with online services, card orders/pin order, online statements, Bill Pay, Transfers to and from internal and external accounts how to pay on lines of credit, review recent transactions, confirm deposits. Request documents and assistance from other departments when members request their assistance. Placing check orders, copies of documents that members are needing or assisting members with making adjustments to their accounts. I reply to members when they prefer email over telephone conversations. Providing members with service and product knowledge. My goal is to provide an all around good member experience.

, Credit Card sales:•Respond to in-bound & out-bound calls, correspondence through emails (etc.).•Assist members with account balances, transferring funds•Provide online banking support to members for bill pay, e-deposits, ordering checks, wire transfers, general internal transfers. •Submit credit card, personal loan, automobile applications over the phone with credit union member's•Provided Empathy, Active listening, Proficiency & Knowledge to First Tech Federal Credit Union members.

Answer phones, transmit emails, in-bound & out-bound mail•Processed incoming invoices for payment•Help with administrative/clerical duties.

Maintain the appearance of the office, organize events, trainings and seminars•Answer calls in a timely manner and transfer incoming calls•Sort/process mail, order supplies, maintain machines•Assist other departments with filing and organizing confidential information•Set-up applicants and set-up interviews. Schedule doctor's appointments for the consumers. •Prepare SIR (Special Incident Reports) & APS Reports (Adult Protective Service Reports)

Built schedules & staffing, cross-trained, client transportation•Payroll, contracts, invoices, Interview & hire new staff•Feedback, quarterly meetings & team building.•Managed 20 staff along with 20 + consumers 3:1 ratio or 1:1 ratio

Provide support to individuals with developmental disabilities in their own home.• Help meal plan & meal prep, distribute medication, run errands•Clean the home, laundry, and bill pay, attend medical appointments.

Answer and route customer calls, operate Dictation for the CEO, sort and process mail•Organize company seminars, meetings and conferences

Execution of bid and final bonds. Maintain bonds & underwriting files. Invoice clients for bond premium’s