- Developed high-quality documentation to support training efforts, helpingemployees fully understand new systems and procedures.- Performed gap analysis between existing systems or processes and desired state,identifying areas for improvement or enhancement.- Improved business processes by analyzing current practices and recommendingoptimization strategies.- Streamlined project management with effective communication and collaborationacross cross-functional teams.- Provided technical support for troubleshooting analytics and reporting issues.- Optimized business operations by designing and introducing efficient workflowprocesses, which led to smoother project execution.- Actively participated in team meetings to share knowledge, exchange ideas,address challenges, and collaborate on potential solutions.

- Developed and executed validation protocols for new processes, ensuring compliance with industry regulations and customer requirements.- Collaborated with cross-functional teams to identify opportunities for continuous improvement, streamlining processes across departments.- Coordinated with suppliers on resolution of non-conformances through effective root cause analysis and corrective action planning, enhancing supplier relationships and performance levels.- Analyzed data from various sources to identify trends and patterns related to product defects, enabling targeted improvements in manufacturing processes.

- Quality Management / Performance Improvement responsibilities: Gathers data from Enterprise Data Warehouse (EDW) utilizing MicroStrategy and Excel Collects data from various sources including clinical and credentialing databases, as well as state and national databases to assure that we have providers of all specialties in all counties to meet NCQA and regulatory compliance- Maintains quality dashboards based on performance metrics, including generating files and creating reports to discuss with leadership- Manage special projects including Pay for Performance for multiple health plans by developing a relationship with providers and initiating collaborative meetings to discuss how Centene can assist - Providers to meeting Pay for Performance objectives- Facilitate departmental meetings to disseminate information to the team to discuss ideas on how to expand our network, understand the barriers, and develop action plans.

- Audited and managed over 20,000 Performance and Goal Reviews company wide- Serve as departmental resource for reporting, content materials, quality assuranceand customer support- Create, design and develop eLearning courses and assist in the design,development, testing, implementation, and support of LMS.- Collaborated with human resources on recruiting efforts, conducting interviews,and onboarding new hires.