Support 30+ sales representatives by demonstrating screening solutions to prospective customers as part of the pre-sales process. LexisNexis's Screening Solutions division was acquired by Symphony Technology Group and merged with First Advantage in March of 2013. Since the acquisition my role has been focused on supporting Account Managers assigned to Major Market customers. As a product expert I answer questions, create solutions, and provide demonstrations of our products, services and… Show more Support 30+ sales representatives by demonstrating screening solutions to prospective customers as part of the pre-sales process. LexisNexis's Screening Solutions division was acquired by Symphony Technology Group and merged with First Advantage in March of 2013. Since the acquisition my role has been focused on supporting Account Managers assigned to Major Market customers. As a product expert I answer questions, create solutions, and provide demonstrations of our products, services and platforms. Show less

Connect with existing customers regarding thier Screening Solutions, including background checks and drug testing services.

Facilitation and delivery of in person training and virtual training of Sales Associates. Built relationships with Sales Managers to encourage adoption of Sales Certification Program. Maintained regular contact with new hires to ensure adherence to LexisNexis Sales Foundation Program curriculum. Scheduled courses in Pathlore learning management system and facilitated virtual and in-person training presentations alone or with Subject Matter Experts for new and existing sales associates. Tracked… Show more Facilitation and delivery of in person training and virtual training of Sales Associates. Built relationships with Sales Managers to encourage adoption of Sales Certification Program. Maintained regular contact with new hires to ensure adherence to LexisNexis Sales Foundation Program curriculum. Scheduled courses in Pathlore learning management system and facilitated virtual and in-person training presentations alone or with Subject Matter Experts for new and existing sales associates. Tracked projects and tasks in QuickBase allowing for managerial reporting. Show less

Managed the training projects of a team and conducted customer training. Escalation point for team member concerns, mediation between requester and Training Analyst. Maintained close relationship with Account and Product Managers prioritizing training requests and maintaining positive opinion of the Distance Learning Team. Interviewed prospective team members with Director of Training. Compiled team productivity reports in Excel for reporting to division Vice President. Designed and wrote… Show more Managed the training projects of a team and conducted customer training. Escalation point for team member concerns, mediation between requester and Training Analyst. Maintained close relationship with Account and Product Managers prioritizing training requests and maintaining positive opinion of the Distance Learning Team. Interviewed prospective team members with Director of Training. Compiled team productivity reports in Excel for reporting to division Vice President. Designed and wrote training presentations in PowerPoint for real time delivery and recorded training presentations via Webex. Tracked projects and tasks in SharePoint to ensure timely delivery of training. Show less

Created and delivered virtual training for new and existing customers via WebEx.

Provided excellent customer service over email and phone in a fast paced/high volume environment. Answered client questions regarding purchased services and the background screening process. Ran monthly account management reports to ensure quality of service or at the client’s request. Acted as a liaison for teammates and other departments regarding company policies and services. Tracked incoming calls and emails from clients and applicants in SalesForce.com. Sent service agreements, pricing… Show more Provided excellent customer service over email and phone in a fast paced/high volume environment. Answered client questions regarding purchased services and the background screening process. Ran monthly account management reports to ensure quality of service or at the client’s request. Acted as a liaison for teammates and other departments regarding company policies and services. Tracked incoming calls and emails from clients and applicants in SalesForce.com. Sent service agreements, pricing, and company information to prospective clients. Show less

Supervised the day-to-day activities of two team members and received in-bound applicant calls. Participated in employee reviews, assisted team members with creating SMART goals. Distributed BTi Verify policy to other teams of verifications associates for cross training.

Verified a daily average of 120 education, employment, and professional references. Referenced customer’s scope of service to ensure verifications met employment requirements.