Sheneka Carter Email & Phone Number

Hollywood, FL, US

Hollywood, FL

Miami, Florida, United States

• Designed and implemented comprehensive training programs aligned with the NIST 800 framework to ensure organizational compliance and security readiness.
• Developed and delivered asynchronous cybersecurity training solutions, driving engagement and knowledge retention across the organization.
• Established and standardized training protocols to align with organizational goals and industry best practices.
• Fostered strong collaborative relationships with project leaders to conduct needs analyses, define training objectives, and ensure alignment with strategic priorities.
• Produced and distributed an engaging monthly newsletter to keep employees informed and motivated.
• Strategized, executed, and reported on quarterly phishing simulations, enhancing employee awareness and reducing cybersecurity risks.

Florida, United States

• Designed and developed tailored training programs for diverse accounts, driving performance and operational excellence across the organization.
• Managed and optimized the organization’s knowledge base to ensure seamless access to critical resources and information.
• Cultivated and maintained strong partnerships with project leaders to perform in-depth needs analyses, define training objectives, and uphold organizational standards.

Fort Lauderdale, Florida, United States

• Designed and developed engaging modules for core content and professional development, fostering continuous learning and skill enhancement.
• Enhanced core curriculum assessments to improve learning outcomes and align with organizational goals.
• Leveraged data analysis to identify client trends, empowering account managers with actionable insights to drive improved client outcomes and strengthen partnerships.
• Created and implemented a robust quality monitoring program to ensure excellence in performance and service delivery.
• Facilitated dynamic live and virtual training sessions, driving participation and knowledge retention across diverse audiences.
• Partnered cross-functionally with departments to align training initiatives with organizational objectives.

Fort Pierce, Florida, United States

• Developed comprehensive content for Medicaid Managed Care Program, KidCare, and Medicaid, ensuring clarity and compliance with program requirements.
• Assessed and reported on course effectiveness, implementing improvements to optimize learning outcomes.
• Organized and facilitated impactful live and virtual training sessions, fostering engagement and retention.
• Partnered with cross-functional departments to align training initiatives with organizational goals and enhance collaboration.

Albany, New York, United States

• Prepared instructional programs tailored to course requirements, leveraging diverse teaching modalities to maximize engagement and learning outcomes.
• Specialized in classroom facilitation and performance improvement, delivering impactful training sessions across four highly specialized business units.
• Developed and implemented professional classroom techniques to enhance knowledge transfer and skill development for new hires.
• Collaborated with senior management to design and revise curriculum, resulting in the creation or enhancement of 12 comprehensive training modules.

Albany, New York, United States

• Supervised call center operations, overseeing all related activities to ensure smooth and efficient workflows.
• Monitored Customer Service Representatives (CSRs) performance, delivering real-time and scheduled feedback to enhance individual and team effectiveness.
• Provided ongoing education and coaching to staff, driving continuous improvement in customer service delivery.
• Collaborated on new project implementation by developing and instituting procedures to optimize call center operations.
• Established and tracked performance goals and measurements to align with organizational objectives.
• Analyzed performance metrics using KPIs and delivered detailed reports on a monthly basis to inform strategic decision-making.

Human Resource And Business Management

Spanish