Sheneka Carter Email & Phone Number

Hollywood, Fl, Us

Hollywood, Fl

Miami, Florida, United States

• Designed and implemented comprehensive training programs aligned with the NIST 800 framework to ensure organizational compliance and security readiness.• Developed and delivered asynchronous cybersecurity training solutions, driving engagement and knowledge retention across the organization.• Established and standardized training protocols to align with organizational goals and industry best practices.• Fostered strong collaborative relationships with project leaders to conduct needs analyses, define training objectives, and ensure alignment with strategic priorities.• Produced and distributed an engaging monthly newsletter to keep employees informed and motivated.• Strategized, executed, and reported on quarterly phishing simulations, enhancing employee awareness and reducing cybersecurity risks.• Spearheaded onboarding initiatives for industry professionals and organized quarterly virtual "Lunch and Learn" sessions to promote continuous learning and knowledge sharing.

Florida, United States

• Designed and developed tailored training programs for diverse accounts, driving performance and operational excellence across the organization.• Managed and optimized the organization’s knowledge base to ensure seamless access to critical resources and information.• Cultivated and maintained strong partnerships with project leaders to perform in-depth needs analyses, define training objectives, and uphold organizational standards.

Fort Lauderdale, Florida, United States

• Designed and developed engaging modules for core content and professional development, fostering continuous learning and skill enhancement.• Enhanced core curriculum assessments to improve learning outcomes and align with organizational goals.• Leveraged data analysis to identify client trends, empowering account managers with actionable insights to drive improved client outcomes and strengthen partnerships.• Created and implemented a robust quality monitoring program to ensure excellence in performance and service delivery.• Facilitated dynamic live and virtual training sessions, driving participation and knowledge retention across diverse audiences.• Partnered cross-functionally with departments to align training initiatives with organizational objectives.• Launched an innovative process for client visits to the warehouse, strengthening relationships and showcasing operational excellence.

Fort Pierce, Florida, United States

• Developed comprehensive content for Medicaid Managed Care Program, KidCare, and Medicaid, ensuring clarity and compliance with program requirements.• Assessed and reported on course effectiveness, implementing improvements to optimize learning outcomes.• Organized and facilitated impactful live and virtual training sessions, fostering engagement and retention.• Partnered with cross-functional departments to align training initiatives with organizational goals and enhance collaboration.

Albany, New York, United States

• Prepared instructional programs tailored to course requirements, leveraging diverse teaching modalities to maximize engagement and learning outcomes.• Specialized in classroom facilitation and performance improvement, delivering impactful training sessions across four highly specialized business units.• Developed and implemented professional classroom techniques to enhance knowledge transfer and skill development for new hires.• Collaborated with senior management to design and revise curriculum, resulting in the creation or enhancement of 12 comprehensive training modules.

Albany, New York, United States

• Supervised call center operations, overseeing all related activities to ensure smooth and efficient workflows.• Monitored Customer Service Representatives (CSRs) performance, delivering real-time and scheduled feedback to enhance individual and team effectiveness.• Provided ongoing education and coaching to staff, driving continuous improvement in customer service delivery.• Collaborated on new project implementation by developing and instituting procedures to optimize call center operations.• Established and tracked performance goals and measurements to align with organizational objectives.• Analyzed performance metrics using KPIs and delivered detailed reports on a monthly basis to inform strategic decision-making.

Human Resource And Business Management

Spanish