Collaborating with a cross-functional team of developers and testers, I hold a key role in partnering with the business and external stakeholders. My focus is on grasping, assessing the impact of, and meticulously documenting business requirements for our internal systems. Throughout my tenure as a Business Analyst, I successfully implemented director-level business initiatives within specified timelines and provided mentorship to fellow team members. Operating within a scrum team, I am well-versed in agile methodologies, contributing to the dynamic and iterative development process.

Championing departmental process consistency, I took on the responsibility of delivering impactful training, managing knowledge effectively, and crafting communication content. This ensures that business users are adept and assured in navigating both system and business process changes. Collaborating with stakeholders, I analyze, outline, design, and implement tailored training, knowledge management, and communication solutions, fostering seamless end-user adoption.Working with stakeholders to analyse, outline, design and deliver the required training, knowledge management and communications solutions to support end-user adoption

Collaborating within a team of in-house Communication specialists, I contributed to the management of the knowledgebase for our customer service teams within our acclaimed virtual agent. Additionally, I lead efforts in creating and disseminating information on business process and procedural changes through diverse communication channels. In the course of my role, I identified a business need for an innovative interactive internal contacts system. Taking initiative, I pitched the idea to the business, actively contributed to its development, and successfully implemented the system. It is now widely utilised by hundreds of employees across the organisation.