Nikki Jones (Alexis) Email & Phone Number

Vancouver

As Merchandising Manager at BuildDirect, I spearheaded all aspects of team building and management, including hiring, training, and goal setting as well as assisting direct reports in achieving professional and personal objectives. I led the team by example in reinforcing the company’s values and culture. I conducted market research and analyzed findings to understand market opportunities and develop strategy and promotional campaigns for business. I defined project scope and deliverables that… Show more As Merchandising Manager at BuildDirect, I spearheaded all aspects of team building and management, including hiring, training, and goal setting as well as assisting direct reports in achieving professional and personal objectives. I led the team by example in reinforcing the company’s values and culture. I conducted market research and analyzed findings to understand market opportunities and develop strategy and promotional campaigns for business. I defined project scope and deliverables that supported business goals in collaboration with executive management and key stakeholders. I prioritized and allocated available resources through gathering and evaluating data. I achieved improvement in website programs and campaigns by compiling and analyzing performance metrics.A few key achievements in this tenure include:− Utilized customer insights and performance data to develop and implement a merchandising strategy in line with an overall vision of onsite customer experience.− Maintained alignment with senior leaders across marketplace, marketing, sales, and technology departments.− Compiled, analyzed, and presented performance metrics to identify opportunities to improve website programs and campaigns.− Contributed in multiple facets of e-commerce and website customer engagement by leading multiple initiatives and programs. − Led all aspects of people development / management, strategic decision making and planning, and project management. Show less

Vancouver

As a Senior Merchandising Coordinator, I addressed complex system flows and implemented new merchandising software in collaboration with database engineers and architects. I grew and expanded the catalog offering on the website and collaborated with cross-functional teams to enhance the customer experience while growing the offerings. I developed new roles and mentored team to solve problems and think creatively for continuous performance improvement.A few key achievements in this… Show more As a Senior Merchandising Coordinator, I addressed complex system flows and implemented new merchandising software in collaboration with database engineers and architects. I grew and expanded the catalog offering on the website and collaborated with cross-functional teams to enhance the customer experience while growing the offerings. I developed new roles and mentored team to solve problems and think creatively for continuous performance improvement.A few key achievements in this tenure include:− Identified staffing and training needs of merchandising department and trained new teams to meet organizational objectives.− Communicated trends and product knowledge with merchandising team to remain up-to-date with market.− Conducted comprehensive research to launch new brands, categories, and product SKUs, including pricing strategies. Show less

During this position at Hilton Vancouver Metrotown, I improved my problem resolution and expectation management skills by actively participating in complex problems and providing appropriate solutions. I communicated outstanding guest requests and issues to management that required additional monitoring or follow-up. I improved guest service standards by training and mentoring new guest service agents to maximize guest satisfaction and repeat business. I built and strengthened professional… Show more During this position at Hilton Vancouver Metrotown, I improved my problem resolution and expectation management skills by actively participating in complex problems and providing appropriate solutions. I communicated outstanding guest requests and issues to management that required additional monitoring or follow-up. I improved guest service standards by training and mentoring new guest service agents to maximize guest satisfaction and repeat business. I built and strengthened professional working relationship with new and existing guests, management team, and customer service team members.A few key achievements in this tenure include:− Functioned in collaboration with sales and marketing team to plan and execute large corporate event room reservations.− Obtained necessary information while taking room reservations and followed rate quoting scenario. − Successfully exceeded claim resolution time for guest issues by 45%.− Earned recognition from management for exemplary customer service by receiving GSA of the month August 2005. Show less

Executive Development Certificate

Courses Included: • Negotiating and Influence for Women • Project Management Essentials • Data Analytics for Managerial Decision Making •.

Marketing Communications Diploma

Activities and Societies: • Member of the British Columbia American Marketing Association– participated in extracurricular marketing.