Empower individuals, teams and organizations to improve their productivity, collaboration and achieve their goals. Deliver project management, business analysis, and interpersonal skills training and coaching. Focus on practical application of proven processes, tools, techniques, and communication skill development. Ensure project managers have the tools required to deliver successful projects. Guide them through successful initiating, planning, executing, monitoring and controlling, and closing of projects. Coach project managers in developing project plans, delegating work, tracking, reporting, taking corrective action, and managing contract resources. Facilitate project planning meetings and coach project managers on how to run effective meetings. Ensure analyst have skills needed to interview, observe and unearth even the “unspoken” needs of the customer. Coach analyst on asking the right questions, facilitate effective meetings, accurately appraise group dynamics, listening for concerns, capture stakeholder requests, model existing systems, write clear requirements, and identify most effective communication for their audience.

Served as Sr. Business Analyst and/or Project Manager on projects for insurance, financial, and government organizations. Managed teams of consultants and customers on business process improvement, system enhancement and new systems development projects. Ensured all project deliverable including workflow analysis and requirements documents were complete, accurate, met quality standards and addressed the client’s needs. Managed modifications to support regulatory changes and develop new user interface for large Health Insurance Organization. Led External Vendor and End-User Computing teams on a 30,000 hour project for a large mortgage company. Provided Project Management training and mentoring to a government agency on a 20,000 hour project implementing new tax legislation. Developed work schedules, training material and evaluated employees progress and potential for a financial institution. Facilitated requirements definition, scoping and cost benefit analysis sessions, provided mentoring and led testing for a large insurance company. Provided Project Management and Requirements Analysis for development of a government allotment tracking system. Trained and mentored other consultants in proposal development, estimating, interviewing, and facilitated impact management and new business strategy sessions for consulting sales staff.

Provided software application support to Scientist and staff in the Plant Breeding, Research, and Biotechnology divisions of this agribusiness company. Took projects through all phases of the project lifecycle from Initiation to Post- Implementation. Completed business and system requirements analysis, designed new processes and system solutions, developed (programmed/coded) new applications on multiple hardware platforms, modified and maintained existing applications, trained scientist and staff on new process and applications.

Responsible for third party health insurance claims processing including Accounts Receivable (A/R) and Accounts Payable (A/P) for pharmacies across the U.S. Ensured weekly claims processing was completed accurately and on schedule. Modified Mainframe software programs written in COBOL and Assembler to meet continually updated specifications. Completed on-sight hardware and software conversions and trained pharmacist on new point-of-sales pharmacy systems.

Trained all new employees tellers and savings counselors in banks operations, procedures, and on-line system. Worked with small groups of employees preparing them to meet customer needs.