Extensive project implementation experience that includes project charters, project plans, operational budgets, requirements gathering- functional and technical, business process design, workflow, and BRD development, testing (test case scenario development and UAT), deployment, and change management, risk management, status reporting and communication. Managed 7 business and technical projects supporting Marketplace, Medicare, and Medicaid lines of business, working with internal and external resources.Learned the business to counsel key business stakeholders in their decision making for a better project outcome often requiring translating the customer needs into strategy, technology, and process solutions.Contributed to the annual project submission process, creating project requests complete with requirements, benefits, justification, and costs. Conducted 3 RFP processes to evaluate 3rd party vendors. Upon vendor selection, managed the projects to implement the technical, on-boarding, and training requirements. Influenced large, cross-functional teams without direct management responsibility.

Nonprofit Agency specializing in Mental Health and Substance Abuse ProgramsIT Manager/Project Manager/Administrative Operations Managed all functions within the IT Department, including staff, purchasing (hardware, and software), RFP processes for services. Project managed several agency initiatives. Led the following projects:o Electronic Health Records System (Client record tracking) o Applicant Tracking System (HR)o New facility openings and departmental moveso Paper files conversion to a digital solutionLed initiatives of change management in support of agency strategic directional improvements.Modeled the agency’s business processes for 15+ programs in preparation of the implementation of the Electronic Health Records System supporting Intake to Billing processes.Assessed the agency readiness in relation to Health Care Reform covering processes and agency procedures.Authored technological proposal for funding to LA County Department of Mental Health, was approved and funded.

Progressively responsible and diverse opportunities earned. Easily navigated cross functional reporting with the IT and the Business leadership.Sr. Manager – Strategy, Planning, and Governance 06/07 – 09/09• Global Lean Leader for the IT Department. Led Kaizen events that improved the process efficiency and cut costs. Developed project and change management plans to implement identified improvements. • Optimized the Business Analyst knowledge/skill base and development process across the entire organization. Transformed the organization by standardizing the BA toolkit developed to work strategically with the Managed Services development team. Trained over 40 analysts to formalize use of all forms, templates and process. • Managed the project governance function. Oversight for the Microsoft Enterprise Portfolio Management (EPM) System and successfully put the entire project portfolio online. Provided the ability to evaluate the entire portfolio through dashboards enabling enhanced decision making. • Designed and facilitated the Training Roadmap for IT; implemented the Global Training Program.• Oversaw monthly governance review board and processes; ensured that all projects met internal standards evaluating functionality and against current portfolio.Sr. Manager – HRIS 11/04 – 05/07• Led the HRIS team, supporting the global PeopleSoft HRMS environment, and multiple system upgrades and training.Sr. Manager – Global Production Support 10/03 - 11/04• Promoted upon completion of the Oracle Financial System implementation, accountable for the Oracle GOLD system providing 24 x7 production support globally. • Managed team of system analysts and programmersManager – Financial Systems (Mattel/Fisher Price) 01/01 – 09/03• Supervised a team of 6 analyst and programmers supporting all financial disciplines and reporting.• Lead Program Manager for the migration of legacy systems to Oracle Financials and Hyperion.