Nicole Harra Email & Phone Number

Saint Petersburg, Fl, Us

HealthAxis is a leading provider of modern Core Administrative Processing Solutions (CAPS) and related software and services to healthcare payors. People Operations Department of four (4), supporting 200+ team members nationwide in a remote environment. Function as an Employee Experience Expert responsible for the entire employee experience, from hire to exit, and everything in between.• Serves as a senior advisor, consultant, and expert to leadership on people-related issues.• Coordinates and designs professional development and training. • Conduct regular meetings to check in with each business unit.• Develop policies, programs, and solutions.• Build employee morale and improve workplace relationships, ultimately boosting productivity and retention.• Mediate and resolve people relations issues; conduct thorough and objective investigations when necessary.• Developed and implemented an employee engagement strategy, using KPI reporting to verify a positive employee experience.• Ensure regulatory compliance with legal requirements. Maintain knowledge of trends, best practices, regulatory changes, and new technologies in human resources. Frequently participate in HackingHR Cohorts for continuous development.• Deliver value to the organization and drive decision-making processes.• Develop a people-centric, values-driven, “Best Place to Work” culture. • Challenge the status quo and make practical and reasonable recommendations.• Acts as a people champion and change agent.• Plan and manage employee engagement activities. Coordinate with Marketing, using Autopilot and Canva for corporate communication and monthly all-hands gathering.• Gather feedback from surveys, analyze results, and present findings to executive-level leadership, with recommendations for our areas of opportunity.• Built HR, and Employee Experience SharePoint pages from scratch. • Implemented and manage a multidimensional wellness program with United Healthcare.

Tampa, Florida, United States

Clearwater, Florida

Affinitiv is the largest provider of end-to-end, data-driven marketing and software solutions exclusively focused on the automotive customer lifecycle."You don't have to know everything before you know anything." -meOver the past several years I have had the pleasure to grow along the side of Affinitiv. Two acquisitions and a growth rate of 38% has afforded me the confidence to tackle any task thrown my way. You do not have to be the expert; you simply have to be competent and confident. • Manage and resolve employee relations and corrective actions legally and with discretion.• Provide day-to-day performance management advice to managers (e.g., coaching, succession planning, disciplinary actions). Identify training needs and develop monthly manager training.• Analyze trends and metrics to develop solutions, programs, and policies.• Provide interpretation and guidance of personnel policies and procedures. Annually review and update handbook and policies according to applicable law.• Maintain in-depth knowledge of national legal requirements to reduce legal risks and ensure compliance. Frequently attend SHRM webinars to stay current.• Manage Paylocity (Affinitiv’s HRIS); maintain electronic personnel records with promotions, transfers, and terminations. Secondary payroll administrator with Paylocity’s web-time feature.• Collaborate with hiring managers to identify needs and roles to be filled. Identify candidates and assess their qualifications through review of their resume, and initial interviews.• Conduct reference checks by verifying previous employment and gaining insights about the candidate’s knowledge, skills, abilities, and character.• Extend offers to exceptional candidates. Initiate and review criminal background checks following the offer to meet “Ban the Box” requirements.• Onboard and conduct a weekly new hire orientation.

San Diego, California

San Diego Mission Bay Resort, formally Hilton San Diego Resort and Spa is a franchised Hilton Branded resort managed by Noble House Hotel and Resorts."Human Resources is the hospitality in every industry." -meA short-lived resort career has made me wiser than any education. I was fortunate enough to learn in Human Resources the way we treat our management and staff should represent how we might treat any customer; with respect and kindness. • Perform customer service functions by answering employee requests and questions. Educate employees on benefits, payroll and UNITE HERE union inquiries.• Assists with recruitment and interview process. Track the status of candidates and respond with a handwritten follow-up letter at the end of the recruiting process.• Support the onboarding of full-time, part-time, and seasonal employees. Prepare new-employee files.• Assist with new-employee background checks, and employee reference checks. • Complete I-9 forms, verify I-9 documentation, and maintain I-9 binders. Use E-Verify application to ensure legal verification. Maintain compliance with CA State and Federal Law.• Perform clerical functions such as make photocopies, process mail, scan and email documents. Prepare correspondence and schedule meetings as requested.• File PAF’s, PIP’s, PTO requests and other miscellaneous documents into appropriate employee files.• Design and sustain a communication PowerPoint presentation and multiple bulletin boards in the employee lunchroom; recognizing employees’ achievements to increase morale.

Skyline IT Services is a San Diego based Technology Solution Provider, delivering a comprehensive suite of support services to small and medium sized businesses throughout Southern California.• Provide leadership and supervision in day-to-day office operations. • Generate productivity reports and perform quality assurance of data entered by the technicians into ConnectWise, our CRM tool.• On a weekly basis, built customer care time reports and emailed to our clients to ensure customer satisfaction.• Managed accounts payable and accounts receivable through QuickBooks.• Procurement management of all office supplies and server supplies for technicians. Common purchases might include networking cable, and power supplies.• Managed all social media and marketing accounts for the business using Hootsuite.

Greater San Diego Area

Coco's Restaurants, Inc. owns and operates a chain of restaurants. The Company offers breakfast, lunch and dinner, coco pies, desserts, and other food products."To be a good manager is like being a great bar-back. Like a bar-back we set our staff up for success with tasks that go unnoticed. These tasks such as clean glasses and filled ice bins will assist the staff to provide the best customer service, ultimately boosting the success of the business." -me• Directed FOH and BOH business operations in delivery of exceptional customer service.• Balanced sales and labor expenses to achieve daily profits.• Handle customer complaints, resolving issues in a diplomatic and courteous manner. • Manage inventory and purchase food and supplies.

Greater San Diego Area

KinderCare Learning Centers is a for-profit child care and early childhood education facilities founded in 1969. The company provides educational programs for children from six weeks to 12 years old.• Designed weekly nutrition plans with regards to special diet requirements; responsible for weekly inventory; ensured all future orders made were within budgetary and dietary considerations. • Facilitated small-group workshops on dietary requirements for optimum child development.

Tri-Cities, Wa

Key holder - close store, responsible for security measuresManaged Backup system for Small Business Strategized marketing plan for increase sales

Richland, Wa 99354

Held steady clientele applying creativity and visualization of end productCommunicated desired service with persuasion of up sale In charge of operations in the absence of the manager

Pasco, Wa 99301

Interface with patience regarding their expectationsInsurance Verification and medical billingManage monthly marketing campaign with guest speakers

Omak, Wa 98841

Manage customer complaints, ensure customer satisfactionKey holder - close store, responsible for security measuresWeekly inventory; ordering within budgetary considerations

Master Of Business Administration (M.B.A.), Human Resources Management/Personnel Administration, General

Bachelor Of Applied Science (Basc), Food Science And Nutrition

Activities and Societies: Nutrition Science Club Member and President (2010-2011)

Associate Of Arts (Aa), General Studies

Activities and Societies: Circle K member