Nikki Herrmann, M.S. Email & Phone Number

Dallas, TX, US

Dallas, Texas, US

Dallas, Texas, US

Dallas, Texas, US

Dallas, Texas, US

• Partnered with the business to shape our services strategy and transition from a high-touch, low margin offering into one more aligned with our SaaS strategy, increasing profitability without sacrificing customer.
• Developed talent selection, development, and change management content that can be consumed by hundreds of OutMatch customers at scale.
• Identified future product and services enhancements to increase impact and strategic use of OutMatch’s suite of solutions.

Dallas, Texas, US

• Designed and delivered a multi-phase leadership program for 3000+ director level leaders focused on building self-awareness and increasing the engagement of front-line team members.
• Created a scalable succession planning and follow up development process for a 400+ General Manager population within a hospitality organization that resulted in stronger performance and customer NPS year over year.
• Developed and implemented custom 360 and continuous feedback solutions aimed to create cultures of feedback.
• Served as a 1:1 coach for entry-executive level leaders to maximize performance in role and prepare for next-level positions.

Dallas, Texas, US

• Promoted to Manager in April of 2018; served as a consultant and trusted partner for several of our most strategic clients

Dallas, Texas, US

• Promoted to Sr. Consultant in July of 2016; responsible for leading and successfully facilitating complex engagements.

Dallas, Texas, US

• Designed tailored competency models and talent selection & development assessment tools for 30+ clients of various sizes and industries including HCA, American Airlines, La Quinta, Taco Bell, Circle K, and Sykes.
• Partnered with clients to implement strategic talent solutions, resulting in increased hiring efficiency, improved quality of hires, and a reduction in turnover.

Dallas, TX, US

• Designed tailored competency models and talent selection & development assessment tools for 30+ clients of various sizes and industries including HCA, American Airlines, La Quinta, Taco Bell, Circle K, and Sykes.
• Partnered with clients to implement strategic talent solutions, resulting in increased hiring efficiency, improved quality of hires, and a reduction in turnover.

• Created trusted partnerships with executive leaders, Human Capital Partners, Enterprise Talent Development and Talent Acquisition to drive the talent strategy of Optum Technology (UHG’s Health Services business) forward.
• Increased efficiency and effectiveness of succession planning/development program nomination processes, resulting in increased leadership buy-in and improved bench strength.
• Designed and facilitated a program focused on better preparing leaders to develop themselves and their teams.
• Facilitated early career development programs in partnership with the Program Manager resulting in a strong pipeline of talent across the technology organization; secured leadership sponsorship and ensured alignment.
• Conducted new employee onboarding for all Optum new hires (70k employees in 2013) across the globe.

• Managed the operations & marketing of the training department; consistently exceeding budget/member experience goals.
• Served as a Consultant and Project Manager on a variety of OD consulting projects, resulting in improved hiring, development, and culture practices for many of MRA’s members.

• Identified individual and organizational training needs and solutions to maximize employee performance.
• Created an Organization Development Certification program in partnership with a local university.
• Responsible for all aspects of the 2012 HR Conference; increased registration by 40%; developed the first sponsorship strategy and secured 7 sponsors, resulting in a 45% increase in profit from the previous year

• Developed a training effectiveness evaluation strategy for key leadership programs, enabling members to measure ROI.
• Created, implemented and analyzed a member needs assessment to inform Training department strategy.

Involved in a study exploring the area of leadership emergence and creative performance.

Sartell, Minnesota, US

Human Resources generalist internship focused on developing and executing an employee appreciation/recognition strategy, job analyses, and recruiting.

Master Of Science (M.S.), Industrial/Organizational Psychology

Bachelor Of Arts (B.A.), Psychology