Non-Profit Organization

VA License for Life and Health Insurance

o Obtained Motor Vehicle Adjuster license through the Delaware Insurance Departmento Utilize state and industry compliance standards to assess liability and adjust claimso Provide excellent customer service to policy holders, claimants, and interested parties involved in the claimo Take interviews from interested parties, gather documentation to support claim decisionso Assist customers with scheduling repairs and obtain rental vehicleso Advise parties of coverage issues, liability decisions and policy requirementso Answer multi-line phone system and respond to inquiries from various methods of communicationo Utilize systems such as ATLAS, ISO, ARB FORUMS, ACCURINT, and many other helpful resources while investigating claimso Evaluate evidence in conjunction with other departments, such as specialized investigations unit and auto damage to determine the validity of claimso Use research skills to facilitate obtaining DMV records or police reports as well as find contact information o Construct letters to interested parties to request information, inform of coverage decisions and respond to attorney requestso Assess injury claims, gather required documentation for Med Pay claims and refer bodily injury claims to the appropriate adjusters

-Packaging Federal Financial Aid, private loans, scholarships, cash payment schedules for 1st year students and subsequent academic years, completing credit checks through COD and loan certifications in OpenNet and ELM. -Performing Verification, C-Code Resolution, gathering documentation to meet institutional and federal requirements. -Customer Service- Student interaction from enrollment to graduation, assisting students with completing FAFSA applications, student loan documents and entrance counseling as well as helping military students apply for GI Bill benefits. -Reviewing files for completion before certification

-Reviewing all verification documents for applicable V numbers to complete verification; comparing data from ISIR to documentation for accuracy. - Adhering to institutional and federal guidelines to maintain compliance - Making corrections to applicant data per documentation in CPS - Working with advisors to obtain missing or incomplete data - Cross trained on PA State grant program to assist with evaluating rosters and processing disbursements - Initiated California State Grant program by working through IPA Documents and requirements with required departments within the organization - Work with GoArmy and became familiar with MyCAA in addition to other VA benefits

Program Specialist in loan department of the financial aid office-Certified alternative loans in Banner, accessed student data and reports in ELM.-Processed Parent/Grad Plus loan credit decisions in COD, posted loans in Banner.-Built budgets for students not utilizing TIV.-Collaborated with campus counselors to resolve loan issues while utilizing excellent customer service to internal and external customers.-Cross trained with application verification group to assist with completing Verification for students.-Verified student loan status on NSLDS.

- Assist in management of campus locations from corporate level including refunds and credit balances, auditing, and R2T4 calculations.- Ensure Title IV compliance and administrative abilities in all state and federal programs company-wide by auditing and following processes for awarding and disbursing federal aid. - Develop and deliver training materials. Travel to various campuses to assist with operations and train new staff.- Key point of contact for campus level issues, third party servicers and numerous internal customers. Works closely with finance, admissions and student records.- Package students with Title IV, complete verification with third party servicer and evaluate disbursement eligibility for federal aid.- Evaluate processes; adapt to change rapidly.

- Administered State Grant Programs for CA and PA, ensured company maintained compliance.- Created training documents for the campuses, delivered training sessions to campuses.- Developed spreadsheets to track funds, worked hand in hand with finance department to reconcile accounts and to streamline processes.- Became certified financial aid advisor for CA; formerly a member of CASFAA.- Assisted campuses during program audits; provided all necessary documents for auditor and fielded questions.- Cross trained on R2T4 calculations for several campuses and adhered to strict Federal guidelines for withdrawal calculations and state policies. - Assisted leader with quality control audits of R2T4 calculations and administrative functions within department.- Participated in several Direct Loan training sessions as company transitioned out of FFELP.

- Counseled students about funding options, current FA package and repayment options.- Audited files, ensured students met eligibility requirements for Title IV programs including completing verification and resolving c-codes.- Built and maintained rapport with students, campus teams, and other industry customers.- Utilized MS Office Suite to create documents and spreadsheets to streamline processes.- Counseled students about funding options, current FA package and repayment options.- Conducted presentations for entrance and exit counseling, general info).- Submitted loans (including 1st level, 2nd and 3rd level loans) for FFELP.

- Greeted students and guided to financial aid advisor- Filed paperwork into student files, keyed FAFSA’s into EDExpress, sorted student ISIR’s and delivered to advisors- Completed administrative tasks assigned by leader as well as increased knowledge of FA processes- Exerted excellent customer service to internal and external customers