Nikki Hynes Email & Phone Number

Canada

Dartmouth, Nova Scotia, Canada

• Supporting AT&T Wireless• Responsible for the day-to-day running of an team of 36+ Managers• Observe and shadow coaching tactics as performed by Team Managers, Operations Managers and Site Leaders; address training and development needs.• Responsible for onboarding/training of new staff, in regards to the client metric program, on an ongoing bases• Calibrate with Team Managers on behavior identification, prioritization and appropriate development tactic response• Identify and execute on up skilling required for site leadership on metric program tactics• Liaison with Client Vendor Managers in regard to program tactics• Develop and maintain coaching and training libraries of best practices, huddles and skill training• Maintain competency ratings for program leaders• Network with other metric program associates within other programs/sites in regards to best practice sharing• Supports site in development and execution of Site/LOB Action plans

Dartmouth

• Supporting AT&T Wireless with their wireless customer needs• Responsible for the day-to-day running of an operational team of 20+ associates• Completing Action Plans for goal attainment on individual associates on my team• Recognizing and motivating associates to achieve goals• Responsible for coaching, quality monitoring, developing, organizing, and providing feedback• Preparing and holding team meetings• Preparation of daily and monthly reports

Managed a team of 10, department scheduling, daily inventory, inventory levels, interviews, customer service.

Customer service, balance cash.

Education record

Education record