Nikki T. Email & Phone Number

Hamilton, Nz

Waikato, New Zealand

- Design, development, facilitation of leadership programmes and initiatives- Inclusion, Equity and Belonging- Organisational and team culture- Management of the Rabobank NZ Graduate Programme- Technical development for Country Banking New Zealand- New joiner onboarding and induction- Report writing

Waikato, New Zealand

- Develop and execute a comprehensive Organisational Development and Wellness strategy- Lead change and innovation interventions to improve organisational performance- Lead and align the Organisational Development Team and the Health, Safety and Wellness Team- Support and guide executive team members, managers and team leaders in developing knowledge, skills and mind-sets to enable them and their teams to succeed- Develop and share strategic reports and papers to Council (Board of Directors) and associated sub committees- Implement policies and practice development to support flexible working practices, performance management, change management, diversity and inclusion, etc.- Manage physical, people and financial resources within budget parameters

- Design and implement change initiatives aligned with organisational goals- Identify 'People & Capability' strategies across the Waikato Building Consent Group (WBCG)- Design a Learning & Development programme specific to Building Unit- Design and facilitate development programmes- Design and implement onboarding strategy and supporting documents- Identify and influence development for technical roles to comply with legislation- One to one coaching of team and others

Auckland, New Zealand

- Design, implementation & delivery of individual and team development interventions- Lead and implement Diversity & Inclusion initiatives- Embedding on the job coaching to accelerate staff development- One to one coaching- Design & deliver Leadership & Milestone programmes (senior promotions)- National onboarding strategy- Budget management- Stakeholder engagement

- Design & deliver development programmes to address individual / organisational needs- Onboarding design and implementation nationally- Leadership programmes & Milestone programmes (senior promotions)- Graduate & summer intern induction- Lateral / experienced hire induction- Monitor budget and spend- Implementation & management of Learning Management System (LMS)- Programme management- Stakeholder engagement

Newport, United Kingdom

About Newport City CouncilNewport City Council is the 8th largest local government authority in Wales and is responsible for providing all major services such as education, leisure, housing, social services, planning and highways for a given area. At the time, the council employed approximately 6500 people.Key Achievements:Design & implementation of core competency frameworkDesign & implementation of organisational valuesRevised and redesigned staff appraisal processImplementation & management of a Learning Management System (LMS)Responsibilities:- Classroom-based and online training design and delivery- Work with key stakeholders to develop and implement OD initiatives- Research best practice, current practice and new, innovative ways of working- Understand complex policies and legislation and relay their messages to staff- Develop and implement a learning and development curriculum that considers the whole organisation, for all levels and across partnerships- Design and review training policies as required- Access funding opportunities through detailed tendering procedures- Monitor budget and spend- Design & support system and process change to develop and enhance organisational culture- Monitor and evaluate the benefits of learning and development interventions including training, mentoring and workforce planning

Newport, United Kingdom

About GXS LimitedGXS is a global leader in Business to Business data integration. GXS Data Quality & Compliance is an application designed to improve the quality and timeliness of electronic transactions. It allows users to process data against business and compliance rules to prevent errors. It also delivers validation, exception management, analysis and reporting capabilities.I held 3 roles at GXS over 4.5 years.Key Achievements:Reviewing the email campaign process based on research and analysis and implementing a new strategy;Reviewing and renewing collateral due to an organisation name change.Responsibilities:- Event planning: including trade shows, webinars and customer events- Update and maintain web content – internally and externally- Write the quarterly customer electronic newsletter- Collateral management- Understand complex service updates and communicate the information to customers- Select and order relevant marketing material on time and within budget- Manage the marketing calendar

Newport, United Kingdom

Key Achievements:Training staff in Manila, PhilippinesResponsibilities:- Development and coordination of Data Quality projects- Conduct in-depth research for bench marking and best practice- Define, analyse and support implementation of Data Quality business rules- Review project related data and prepare information materials for staff- Establish and maintain project tracking documents- Work with customers to establish their needs- Perform account manager function where necessary- Work with various departments to communicate customer requirements- Follow up with stakeholders progress reports- Support training courses, seminars and workshops- Design and deliver training on new systems- Work with team leads and stakeholders to develop policies and procedures

Newport, United Kingdom

Responsibilities:- Allocate, schedule and prioritise team workload- Log, track & filter queries raised by the team and coordinate their resolution- Work with external customers and internal colleagues to enhance service provision- Reschedule work rotas to cover absence and training- Ensure effective resolution of escalated customer complaints / queries- Escalate and monitor IT issues which impact on customers- Carry out integrity and consistency checks on work completed- Generate quality and productivity Key Performance Indicators (KPI's) regularly- Define and support 'best practice' methodology and continuous improvement- Coordinate implementation of changes associated with core projects