Nikki Jenner Email & Phone Number

Paddington, London

Based at Ingenico Central London office, my main responsibility is to treat all the incoming sales requests (calls, mails, etc.) and to manage my proper mass market portfolio. I am also responsible for up selling by an active follow-up of direct mailings. I am also involved in the outbound campaign calling and In close partnership to find the most appropriate solution for our customer and Ingenico Payment Services.My role also involves:-Qualifying all leads from website, telephone and partners.Integration with platforms Magneto, Shopify and LivePepper.Working with acquiring partners Barclays, Elavon and EMS.Offer merchants full service gateway and acquiring.Setting up test accounts for integration with our payment gateway.Occasional involvement in external exhibitions.Handling all the incoming calls related to sales questionsTaking an active part in the phone prospection process by actively calling out new clientsFollow up, analyze and screen the activation demandsActively think together with the customer to find the right solution for their needsFollow up our clients and resellers during and after the implementation of our payment servicesParticipating actively into specific sales actions such as mailings, fairs, etcWorking closely with the customer care department in order to give our customers a full serviceWorking in close collaboration with our business development managersFire WardenHealth and Safety Officer

London, United Kingdom

Seven Institute is a leading innovative UK based Microsoft Office and Soft-Skills Training Provider. Organically grown in the UK we are familiar with local business requirements and work cultures. Seven Institute has a nationwide network of trainers who are Microsoft Certified and have been training corporate customers for over 30 years.We offer a number of training formats including:Instructor led training at your officeInstructor led training and we can arrange the facilitiesE-learning for both Soft-Skills and Microsoft1-2-1 coaching Phone and email supportSkype trainingTraining analysisTraining plansFloor walkingRoll outs and upgradesWe are based in London but can travel anywhere in the UK or abroad. We have a network of trainers we can use for larger roll-outs and wide-ranging corporate services.

Limehouse, London

Account Manager brought in to manage and develop existing accounts, find new business opportunities and coach new starters.To interlink within departments and find new contacts by networking within the existing accounts, developing referrals and branching out into new business opportunities.Tailor and create bespoke training courses from the portfolio to suit the customer’s specific needs.My client base included BP, BNP Paribas, Rabobank, Credit Suisse, Workman LLP, GDF Suez , Fred Perry, Tata Global, Panmure Gordon & Co., Glenmore Group, Giant Consultancy, OCBC, Cheyne Capital, DWP and DBS Bank. With Workman LLP I won a corporate tender for a management training roll-out programme for the all senior associates and middle management which resulted in a significantly increased and consistent revenue stream.I nurtured and developed the accounts for Tata Global services and BNP Paribas, increasing the respective revenue streams substantially.

City, London

Managed an existing sales team of 8 "New Business" telesales executives. The company had just come out of administration and I was responsible for implementing new strategies to improve telesales performance.Headhunted by CEO to run the telesales team and turn it into a genuine revenue stream.Initiated a structured sales team by introducing territories, cold calling and general structure of day-to-day activity to increase productivity and conversion rates.Increased sales performance, month-on-month from existing client base and cold calling strategiesResponsible for introducing Salesforce CRM to allow effective measuring of KPI's and to assist in management of sales pipelines.Increased order intake revenue by 50%.Initiated a cold calling strategy which was non-existent when I joined the company. Assisted the marketing department in the development of lead-generation strategies.Lead conversion rate increased to 1 in 2.

Hammersmith, London

Brought an outsourced telesales/telemarketing function in-house. Recruited, trained and developed a team of 13 people within a period of 6 months to establish the operation as a contributor to the bottom line.Set targets, established commission plans and handled territory management to create a high performance team.Developed management skills and recognised as a key contributor within the executive team

London

Wave Technologies (UK) LtdSales management responsibility for all aspects of sales in the UK and Ireland.Sales team ranged from 7 to 16 during this period.Achieved targets from a peak in 2001 of £8.13m and minimised the decline in the 2001-2003 period when the market dropped by 42%; Wave's performance dropped by only 26%.Throughout this period the UK operation was seen as the role model for other operations, and I advised on its applicability in the US