I am an Application Engineer!! A Front End Developer. I am also a Former Senior Technical Support Analyst, a specialist of 20+ years, with a demonstrated history of working in the service industry. Skilled in , Contact Centers, Leadership Management, Systems Deployment, Remote Desktop, and Documentation. I was a Corporate IT Trainer II in the IT environment, teaching others how to empower themselves, passionately helping others! Currently I'm a Application Engineer working within ServiceNow. Some of my skills: JavaScript, Angular JS, HTML5, CSS3, REACT, RestAPI, jQuery, Bootstrap, CSS, TypeScript, Remedy, Avaya, User Interface , Visual Studio, GitHub, Git, API Development, NPM, AWS, unit testing, integration testing, responsive web design, ITSM, Deployment, Documentation, Customer Service, Collaboration, Asset Management, Microsoft 365, Google Apps, Slack, Working with ITILv4 processes, , ServiceNow, Remote work, Teamwork, Team Collaborations, highly qualified technical skills 20+ years. I am a Strong professional, who is Blessed to live an amazing life, and share it with my loved ones! ❤️🙏
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Application Engineer IEcsNew Orleans, La, Us
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Application EngineerEcs Dec 2023 - PresentFairfax, Va, Us
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Servicenow DeveloperEcs Dec 2023 - Jun 2024Fairfax, Va, Us
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Enterprise Trainer IiEcs Aug 2022 - Dec 2023Fairfax, Va, Us
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Senior Technical Support SpecialistEcs Feb 2022 - Aug 2022Fairfax, Va, Us
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It AnalystChili Hills Jan 2012 - Dec 2022Field IT Analyst for both locations of Edgewood, and Moriarty
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Technical Support FreelanceComputer Repair Freelance Computer Services Jan 2000 - Feb 2022Solved technical computer/ software issues. Instructed customers learn (novice) computers.
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Configuration TechnicianTrick Dog Technologiesq Oct 2021 - Jan 2022CONFIGURATION TECHNICIAN - TRICKDOG TECHNOLOGIES @2ND GEARDelivered as a Configuration Technician support specialist, was in charge of the installation, testing, and troubleshooting of operating systems and software. Assessing computer hardware (configuring CPU/RAM/SSD/HDDs); computer networks; and making an analysis of security measures for the correct image of the customer specifications (both hardware and software). • Configured hardware specifications to listed customer order(s).• Installed image; BIOS updates; Driver updates, computer configuration, to each computer, per order of customer. • Ensuring that order was met for client daily (up to/over 100 computers a day completion rate).
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Mss It Corporate Service Desk Offline QueueLeidos Jul 2018 - Jan 2022Reston, Virginia, Us -
Leidos - Corporate Service Desk Offline QueueLeidos May 2019 - May 2021Reston, Virginia, Us
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System AdministratorSabio Systems, Llc May 2021 - Oct 2021Albuquerque, Nm, Us -
Ceo Of My Own BusinessHerbalife Independent Distributor Oct 2015 - Jul 2017Framingham, Ma, Us -
Founder And Ceo Of Nour∙IshNour∙Ish Jan 2015 - Jul 2017Founder and CEO of Nour∙ish. The PURPOSE of Nour∙ish is to help others nour∙ish their body, mind, and soul! To the people of the community, one person at a time!!
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Service DeskThe Kemtah Group, Inc. Jul 2012 - Jan 2014Albuquerque, Nm, UsProvide remote IT Support for Presbyterian Healthcare Services for all employees and contractors and some patient IT related issues. Create and Develop skills for training other IT support Technicians and Analysts. -
Technical Support SpecialistHewlett-Packard Jul 2010 - Sep 2012Houston, Texas, UsResolving customer hardware/software conflicts, assisting in configurations to meet needs both over the phone, and electronically, in timely efficient matter. Dispatching customer service Onsite technicians, and ordering replacement parts. -
Technical Support SpecialistAt&T May 2010 - Jul 2010Dallas, Tx, UsAssisting customers troubleshooting mobile devices, and replacements. -
Receivables ManagementConvergys'S Mar 2009 - Aug 2009Assisting customer's setup payment arrangements, taking payments over phone, assisting in billing disputes, in detail explanations of billing inquiries.
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Customer Service Pfs RepresentativePresbyterian Financial Services Mar 2008 - Mar 2009Resolving customer medical billing inquiries, requests for financial assistance, setting up payment plans, and assisting in explaining medical insurance billing statements. Responsible for sending follow-up information to appropriate medical departments.
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Wireless Data Technical SupportVerizon Wireless Jan 2007 - Mar 2008Basking Ridge, Nj, UsResolved customer data issues, utilizing tools that enabled browser applications that included Blackberry; Palm and Windows based products. Identified customer needs and educate on how to resolve technical issues. -
Technical Support SpecialistAmerica Online Inc Jan 2002 - Dec 2006Manage inbound calls from members experiencing problems with their AOL service, browser applications, home-networking and connectivity. Identify member needs and educate members and to assist resolve technical issues. Responsible for instructing member on appropriate fixes or referring them to the experts who can resolve the issue. Maintain composure when dealing with irate/ upset callers regarding technical issues.
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Technical Support SpecialistSony Playstation Jan 2001 - Dec 2002San Mateo, California, UsResponsible for assisting customers with technical issues with gaming consoles. Maintained customer satisfaction, along with de-escalating irate members. -
Technical Support Specialist Excite@HomeHome Jun 1997 - Jan 2001Manage inbound calls from members experiencing problems with their internet service, browser applications, home-networking and connectivity. Assess member needs and educate members on how to resolve extensive technical issues.
Nikki J. Education Details
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Valley High School Albuquerque, NmGeneral Studies
Frequently Asked Questions about Nikki J.
What company does Nikki J. work for?
Nikki J. works for Ecs
What is Nikki J.'s role at the current company?
Nikki J.'s current role is Application Engineer I.
What schools did Nikki J. attend?
Nikki J. attended Valley High School Albuquerque, Nm.
Who are Nikki J.'s colleagues?
Nikki J.'s colleagues are Michael Grafenreed, Dennis Humady, Dustin Granger, Jeff Sanders, Alissa Price, Karen Thompson, Zaira Costa Davila.
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