Nikki K. D. Email & Phone Number

Greater Atlanta Area

•Manage team of 10+ employees in the absence of management•Assist management with the onboarding of new hires (Meet & Greet, Tours, Training, etc.)•Conduct weekly audit of files processed by Enrollment Services Assistants for accuracy •Train and coach staff concerning policy and/or processing changes •Delegate workloads equally among staff and generate daily reports•Troubleshoot files that have not been fully processed via Axiom, Banner, and Slate •Advise and assist with updating student records and decisions

Atlanta, Georgia

•Fixed failed records in Axiom which allowed a successful transfer of data into Banner •Managed data downloaded into Banner for accuracy and completeness•Reviewed high school and college information to determine admissibility of freshmen and transfer applicants (Identified SAT/ACT and Accuplacer scores; calculated cumulative GPAs per high school and college transcripts; and entered credits)•Trained employees on current processing policies and procedures •Provided customer service and resolved issues related to assigned areas of processing•Initially determined tuition classification and verified citizenship of students

Jonesboro, Ga

•Managed Interlibrary Loan process including maintaining statistical data •Assisted with coaching and training new staff concerning library policy and procedures •Performed various circulation duties (Issued library cards; updated account information; managed incoming and outgoing library materials; and processed payments)•Researched and resolved computer and printer issues•Instructed patrons on basic computer usage, database searches, and the card catalog•Designed the following promotional materials: flyers, brochures and displays

Greater Atlanta Area

•Recorded, extracted, sorted, and distributed a wide variety of prepared tax returns •Reviewed tax returns for incidents of fraud and ensured compliance•Initiated action to obtain or clarify information not otherwise available•Prepared documents for scanning and performed original entry, character identification and/or data validation functions

Greater Atlanta Area

• Rated, invoiced, and audited bills per contractual guidelines.• Researched and resolved outstanding billing issues. • Trained new employees on billing procedures and policies.

Greater Atlanta Area

• Obtained data and other information for reporting purposes.•Coordinated meetings, maintained business calendar, coordinated travel arrangements and verified travel expenses.•Liaison between my immediate manager and his staff as well as internal and external customers.•Contracted thru Office Team 3/1999 – 7/1999 as a general office assistant and an accounts payable clerk

Greater St. Louis Area

•Contracted thru Millenium Staffing formerly Accountants on Call 8/1996– 5/1997; thru Manpower Professional 5/1997 – 8/1998.•Coordinated customer response to mass mailing request for exemption certification. Designed and directed process flow of mail, fax, and telephone replies. Trained and directed other temporary staff members and coordinated with outside CPA firm.•Sales tax audit preparation – prepared control spreadsheets, obtained and verified exemption certificates and other documentation. Lead design of audit preparation manual including templates and form letters to be used to simplify processes and train new audit support staff.•Ongoing exemption processing, answering sales tax 800 number line, requested and reviewed exemption documents, customer account research and input of exemptions into sales tax system.

Bachelor Of Science (Bs), Integrative Studies Concentration And Minor History

Associate Of Arts (A.A.), Integrative Studies

Hotel/Motel Administration/Management