Self-motivated, decisive and driven to deliver excellence. Has built & developed a successful sales/marketing culture to exceed set company targets, identifying & leveraging new income streams and business opportunities, across strategic partnerships. With a strong commercial awareness, attention to detail for business strategy and a passion to deliver excellent customer service.Since joining GoMedia Service Limited as Head of Account Management in March 2017, Nikki has closely collaborated with department heads, particularly the CEO, CTO, and Professional Services teams, to align strategies and achieve business goals. Her extensive experience in the B2B transport sector positions her well for the Head of Sales role, where she will continue to contribute to GoMedia's success and growth within a larger corporate framework and explore new business opportunities.Since the 2020 acquisition, Nikki has enhanced Wi-Fi networks and immersive entertainment solutions through collaboration with RSDs and KAMs, focusing on North America and EMEA growth. Established key success criteria to ensure smooth pre-sales to post-sales transitions, maximising revenue and margins, and delivering exceptional client briefs and end-user experiences to meet contracted client SLAs.Key Competencies:• Business Growth: Drove B2B growth and improved revenue by leveraging SaaS products.• Analytical & Strategic Thinking: Translated data into actionable insights for cross-functional teams and clients.• Team Development: Managed a team of three ensuring timely and budget-compliant project delivery.• Relationship Building: Strengthened relationships across NORAD, EMEA, IUK, and APAC regions.• Trust Building: Fostered trust with peers and senior Icomera management on global accounts.• Role Adaptation: Proactively adapted to changes from the Icomera integration.• Expert Presentation Skills: Effectively presented GoMedia solutions and trained sales teams.• Customer CSAT: Enhanced customer satisfaction through value-added proposals and shared successful solutions
Listed skills include B2B, Business Development, New Business Development, Account Management, and 21 others.
