Bartending and Serving patrons

-Salesforce Administrator -Studio equipment orders-Preventative maintenance referrals-Warranty assistance

I'm a dedicated employee of Black Book Activator. Responsible in forming business to business relationships with multiple automotive entities. This position is not only managing client accounts & third party relationships to ensure the overall performance of our conversion tools. I am responsible for providing all reporting to the larger clients making it easy to reinforce the value of our services and retain the business. I also have a team of Administrative assistants that are reaponsible for providing support and reporting to the Executive Staff, Support and Sales organizations.Additional responsibilities include:Salesforce AdministratorInterviewing and Hiring for various positions within the Administrative, Dealer & Sales Support departments.Managing and overseeing all administrative duties and personnel.Presenting and preparing training presentations/manuals for Dealer Support & Prospecting departments.Responsible for data clean-up for multiple projects, invoicing, and customer accounts.Preparing lead sales analysis reporting, monthly invoicing, and return on investment reporting for Enterprise, OEM and large dealer group accounts.Dealer Support and Sales departments report system issues and I troubleshoot and report any issues that cannot be resolved without IT involvement.QA of systems prior to release.Defining and document business requirements and guidelines for Dealer Support and Sales departments.Managing and supporting B2B relationships with Enterprise, OEM and large dealer group accountsSaving clients that have intentions on cancelling the service by reinforcing the benefits of the service.Managing transfers of account data between sales channels in order for account records to be assigned to the correct sales managers.Representing the Dealer Support, Sales, and Prospecting departments during the migration from the home grown database to Salesforce.

Work with the data technicians to put together networking quotes for perspective clients. Invoicing for jobs that have been completed. Payroll and expense reconciliation.All invoicing, estimates, and payroll are processed in Quickbooks.

Responsible for the Installation of Password Management Scripts on customer website servers via FTP. Setup custom billing solutions by creating HTML custom pay pages, approval, decline pages, codes for join, lost password, cancellation pages. Assisted with design and infrastructure of Grid Merchant Payment System, grew revenue stream, identified and closed new sales opportunities.

Work with department leads to ensure that a release adheres to its schedule while sustaining its business value.Define and document business requirements.Coordinate with Architects, Development, QA, and Production support to create release schedules. Facilitate team collaboration.Communicated reprioritizations to mitigate unforeseen problems.Quickly identify and devise solutions to correct problems, answer sales, client and customer service inquiries related to all aspects of product use, function and pricing, perform other duties as required.

Designed the standards for the scan sheet used to monitor the client service representatives.Monitored and scanned inbound client services to increase the quality of customer service given to our clients.Responsible for maintaining a set goal of scans each week for consistency.Maintained up to date knowledge of the industry, current system issues and changes to products and services. Designed incentive programs to boost the moral of client service representatives answering the phone.Identified if the representative was accurately troubleshooting the clients website problems.

Coached and developed staff to assist them with one call and email resolutions.Assisted managers with monitoring of representative’s calls and emails.Evaluated team to ensure that they reached minimum quality scores of 90%.Assisted manager with weekly department meetings with representatives.Handled performance issues in weekly one-on-one meetings with representatives.Assisted in coaching and developing team to achieve targets set for each shift.Recognized and rewarded staff achievements through regular and timely feedback.Had a presence on the floor daily to provide strong support and promote the use of incentives and Hall of Fame programs.Exhibited leadership skills by initiating progress improvements that contributed to the success of the department.Updated staff and intranet with new developments.Prepared team statistics and reports.Created break and lunch schedules for the team to manage coverage during high call volume times.