Nikki Madel Salgado Email and Phone Number
In the book Outliers by Malcolm Gladwell, he suggests that one needs 10,000 hours of practice to truly master his craft. While it seems like a tough feat, I have started putting in the hours, one at a time, with the goal of being a Market Data Analyst- passionate about connecting with people through searching and interpreting insights that shall uncover the public’s wants and needs. I am constantly learning to expand my prowess in Web and Chatbot technologies, to provide today’s market with information on products and services relevant to their lifestyle.I also take pride in providing the most optimal solutions, products, and services to various customer’s tech and gadget needs. Clive Humby once said, “Data is the new oil”, and I am thriving to become its engine driving to serve with purpose.
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Application DeveloperBell Jan 2024 - PresentMontreal, Quebec, CaI support the translation of business requirements into detailed technical specifications and eShop tagging instructions, to capture relevant data in new and existing customer purchase flows.I execute analytics tagging test cycles for multiple concurrent automation projects, including test case creation, bug tracking, issue resolution, and pre-production acceptance, ensuring accurate and sanitized data collection.I maintain the analytics solution design document as the primary guide for Adobe Analytics eVars and props, ensuring alignment across stakeholders and project teams.I act as the primary technical liaison for internal users of the tag management system and digital analytics platform, coordinating with vendor support teams as needed. -
Marketing Analytics ConsultantBell Oct 2022 - Feb 2024Montreal, Quebec, CaI managed the implementation and maintenance of Digital Marketing Analytics tools (i.e. Adobe Analytics, Adobe Launch/Data Collection, Tealeaf, Decibel) for new and existing web properties.I provided technical support on analytics tagging, data validation, and integration, leading to comprehensive eShop performance analysis utilized by various teams for insight generation and development of new strategic initiatives. I designed post-marketing campaign analysis reports, monitored dashboards for e-shop performance evaluation, and analyzed campaign results for consumer retargeting opportunities.
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Sales AssociateThe Source Jun 2021 - Oct 2022Barrie, Ontario, CaI worked as a Tech Expert, providing optimal solutions to customers' tech hardware, products, and service needs. I ensured a customer-friendly approach while constantly targeting KPIs: Consumer Electronic Sales, Bell Residential Services (BRS) activations, Payphone Activations, and Smartphone Care Plan (SPC) sales. -
Watson Assistant Chatbot Conversational SpecialistIbm Nov 2019 - Mar 2021Armonk, New York, Ny, UsI developed, managed, and updated AskHR chatbot skills with the latest content, and constantly maintained and improved the system's conversation architecture with the latest Watson Assistant technology features. This helped the HR contact center with reduced ticket volumes and has delivered optimal user experience and client satisfaction.I also had the privilege to be a team member of the 2019 IBM iKonnect Sales Pitch Competition grand prize winner presenting the very idea of creating a virtual agent available hor all employees' HR needs. -
Web SpecialistIbm Jul 2016 - Nov 2019Armonk, New York, Ny, UsI managed and executed global HR website updates on content, design, and keywords using IBM Enterprise Content Management system, implementing proper web indexing for optimal user search. I also provided consultancy on the latest web services, global site improvements, and design standards to content managers that allowed efficient information delivery and site development.
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Sales Specialist / Workforce Management AssistIntercontinental Hotels Group (Ihg®) Jun 2014 - May 2016Windsor, Berkshire, GbI assisted clients with hotel reservation needs through inbound calls and live chat customer interactions. I ensured high customer satisfaction in services provided to achieve target KPIs while promoting IHG brands and partners. Whenever needed, I also supported the Workforce Management Coordinators on resource allocation tasks.
Nikki Madel Salgado Skills
Nikki Madel Salgado Education Details
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Centennial CollegeProject Management -
Centennial CollegeMarketing Research & Analytics
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Saint Louis UniversityComputer Science
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Ciit College Of Arts And Technology360 Digital Marketing Strategy And Implementation Specialist Course
Frequently Asked Questions about Nikki Madel Salgado
What company does Nikki Madel Salgado work for?
Nikki Madel Salgado works for Bell
What is Nikki Madel Salgado's role at the current company?
Nikki Madel Salgado's current role is Application Developer @ Bell | Marketing Analytics | Conversational AI.
What schools did Nikki Madel Salgado attend?
Nikki Madel Salgado attended Centennial College, Centennial College, Saint Louis University, Ciit College Of Arts And Technology.
What skills is Nikki Madel Salgado known for?
Nikki Madel Salgado has skills like Project Management, Html, Customer Service, Business Analysis, Systems Analysis, Data Analysis, Database Administration, Microsoft Office, Programming, Java, Sales Management, Public Speaking.
Who are Nikki Madel Salgado's colleagues?
Nikki Madel Salgado's colleagues are Vahe Donabedian, Marc-André Lavallée, Denise Landry-Shephard, Cassandra Ma, Motasim Billah Nawazish, Naoum Anouar, Robert Miller.
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